QA Analyst supporting functional testing for public sector projects with a focus on agile methodologies. Collaborating with teams to ensure quality and test automation practices.
About the role
- QA Specialist responsible for monitoring VIP and Sales team interactions ensuring compliance and quality standards. Supporting Customer Service QA activities and delivering targeted training sessions.
Responsibilities
- Monitor chats and emails with high-value players across all channels.
- Evaluate tone, professionalism, personalisation and relationship management quality.
- Audit VIP operational processes, including fast withdrawal prioritisation and bonus accuracy.
- Ensure alignment with internal procedures and regulatory requirements.
- Identify and escalate responsible gaming, AML or compliance risks.
- Monitor and evaluate sales calls.
- Assess sales approach, objection handling and closing techniques.
- Ensure compliance adherence and accurate representation of offers and promotions.
- Identify revenue risk behaviours or mis selling practices.
- Provide structured and actionable feedback to Sales Team Leads.
Requirements
- Fluency in German and English is mandatory.
- Previous experience in Quality Assurance, ideally within iGaming or a similar high touch environment.
- Experience in VIP management or high value client handling is considered an asset.
- Strong understanding of VIP service standards and high value client management.
- Excellent attention to detail and analytical skills.
- Strong written communication skills and ability to assess tone and accuracy.
- Knowledge of AML, compliance and responsible gaming principles is an advantage.
Benefits
- Attractive remuneration package
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Health Insurance
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog-friendly workplace
- Exciting Company Events
- Monthly Beer Fridays
- Eur1,000 Refer a friend bonus
- Relocation package (if required)
- One day birthday holiday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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