Ingénieur études travaux nucléaires orchestrating nuclear construction projects as part of team at Antea Group. Ensuring compliance and collaboration with clients and stakeholders.
About the role
- Service Desk Engineer providing first and second-line IT support for retail operations in London. Troubleshooting hardware and software issues while guiding colleagues through technical solutions.
Responsibilities
- Provide first and second-line IT Support via phone, email, chat or in-person for both shop and head office staff****
- Diagnose and resolve hardware, software, and network issues (Windows/MacOS, Office 365, AD, Azure, VPN, Printers, EPOS)****
- Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.****
- Follow security protocols and report potential security risks according to security incident management procedures.****
- Logging and track Incidents and requests using ITSM tools.****
- Support and guide colleagues through step-by-step solutions and provide basic training and onboarding assistance for new joiners.****
- Install, maintain and support current and future applications****
- Creating and contributing to policies, processes, and procedures in the knowledgebase****
- Prioritising and managing several open cases and mini projects at one time****
- Ensure appropriate standards and procedures are always adhered to****
- Escalation of complex Incidents and requests to relevant teams/departments or 3rd parties****
- Basic Active Directory/Exchange Administration, and Azure Entra administration****
- Basic networking configuration and troubleshooting (TCP/IP, DNS, DHCP, LAN/WAN)****
- Patching, hot fixes and virus updates****
- Assisting our IT Support Analysts with a variety of escalations****
- Assisting our Store technology team with escalations and ongoing new technology implementations****
- Communicating with 3rd party suppliers****
Requirements
- · Experience in IT Supporting roles of at least 2 years (Service Desk, Help Desk, Desktop Support)
- · Experience working in a retail environment is beneficial
- · Competent with Microsoft Windows 11 and Office
- · Knowledge in administering ADUC, Azure, Exchange, EPOS Systems, and BAU Windows Updates
- · Basic networking (TCP/IP, VPN, Wi-Fi)
- · Excellent people and communication skills
- · Ability to explain technical concepts to non-technical users
- · Clear and articulate telephone manner
- · Strong organisational skills and a logical approach to problem solving
- · Calm under pressure
Benefits
- Competitive salary and benefits package
- Hybrid working, 3 days in London based office & 2 working from home
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Géotechnicien étudiant des projets d’infrastructure chez Antea Group. Impliqué dans les études géotechniques et le suivi de travaux dans le Grand Ouest.
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