Diagnose & operate core server/cluster components - Investigate and resolve compute/storage hardware issues (CPU, memory, drives, NICs, GPUs, PSUs) and interconnect faults (switches, cables, transceivers; Ethernet/InfiniBand). Perform safe interventions (power-off/lockout, ESD) to replace, re-seat, or re-cable components and restore service.
Safety & procedures - Apply lockout/tagout (LOTO) and ESD discipline; follow pre/post-work checklists; maintain tidy, safe work areas.
First-line diagnostics - Triage using LEDs, POST, beep codes and basic tests; capture evidence (photos, serial numbers, test results); open/update/close tickets with clear notes.
Preventive maintenance - Provide feedback and ideas to improve proactive activities, monitoring, and targeted follow-ups on recurring or specific anomalies; help turn ad-hoc checks into SOPs, alerts, and dashboards.
Parts & logistics - Receive and track parts, keep labeled inventory accurate, manage simple RMAs, and coordinate with vendors.
Collaboration & escalation - Partner with senior hardware/firmware owners on complex or multi-node issues; communicate status and next steps clearly and concisely.
Documentation & quality - Keep SOPs/checklists current; ensure zero undocumented changes and maintain consistent, audit-ready records.
Requirements
Hands-on mindset in datacenters/server hardware: able to install/re-seat/swap GPU/PCIe cards, NICs, PSUs, drives, and work neatly in racks (rails, cabling, labeling). Candidates with strong Linux fundamentals (boot/check, logs) and scripting (Python/Bash) who want to learn hardware are welcome; you’ll be trained and mentored by a senior hardware engineer.
Disciplined and meticulous: follows checklists, ESD/LOTO procedures; handles high-value server components with care.
Practical electrical basics: power-off procedures, PPE use, awareness of short-circuit risks.
Comfortable working in racks: cooling, network, storage, PDU, cable management; able to lift and mount equipment safely (within HSE limits).
Clear communicator: provides short factual updates; reliable teammate; punctual and process-oriented.
Hardware-passionate, professionally grounded: strong curiosity and a craft-oriented mindset.
Nice to have: HPC/AI/Cloud at-scale experience (production environments), large-fleet/server installation & maintenance in datacenters.
Basic networking (Ethernet/InfiniBand) and basic Linux (boot/check; no advanced coding required).
Coding/automation skills (Python/Bash): ability to create small tools/scripts to improve checklists, photo/serial capture, inventory sync, or simple monitoring/reporting.
Experience with inventory/RMA tools and vendor coordination.
Exposure to HPC, research, or industrial environments.
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