Hybrid Senior Software Engineer II

at MetroStar

• Job title: Senior Software Engineer II
• Job type: Full Time
• Experience level: Senior
• Salary: $138,000 - $161,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, Cloud, ITSM, JavaScript, ServiceNow, SOAP
• Location requirements: Hybrid, Washington D C, United States

About the role

• Designing and developing enterprise-grade ServiceNow applications focused on Software Asset Management. Contributing to operational excellence and mentoring junior developers.

Responsibilities

• Design and implement scalable solutions across ITSM, SAM, and related ServiceNow modules.
• Develop custom applications, integrations, and automation leveraging Flow Designer, Script Includes, Business Rules, and REST APIs.
• Translate business requirements into well-architected ServiceNow solutions.
• Software Asset Management (SAM)
• Configure and maintain SAM Pro modules, including license models, entitlements, reconciliation, and normalization.
• Support software discovery and compliance processes across enterprise toolsets.
• Integrate SAM with CMDB and procurement data to ensure accurate asset lifecycle management.
• Create and maintain developer runbooks, coding standards, and release management documentation.
• Define and implement shared responsibility models between development, platform operations, and business process owners.
• Mentor junior developers and enforce best practices through peer review and automation pipelines.
• Support ServiceNow upgrades, migrations, and integrations in collaboration with ITSM, Security, and Cloud teams.
• Participate in operational reviews, sprint planning, and backlog grooming with cross-functional teams.
• Troubleshoot and resolve platform incidents, ensuring high availability and compliance with internal controls.

Requirements

• An active Secret security clearance
• Bachelor's degree in computer science, Information Systems, or equivalent experience.
• 7+ years of ServiceNow development experience in enterprise environments.
• 5+ years hands-on experience with ServiceNow SAM Pro (license reconciliation, normalization, publisher packs, entitlements).
• Demonstrated experience creating and maintaining developer runbooks, playbooks, or knowledge articles for operational consistency.
• Strong understanding of shared responsibility frameworks within ITSM, DevOps, or platform operations.
• Proven ability to design and deploy complex ServiceNow solutions following industry best practices.
• Working knowledge of CMDB, Discovery, ITSM, and CSDM alignment.
• Familiarity with Agile development, CI/CD pipelines, and source control tools (Git, GitHub, or Azure DevOps).
• Expertise in JavaScript, Glide API, Flow Designer, IntegrationHub, and REST/SOAP integrations.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Parental Leave and dependent care
• Flexible work arrangements
• Professional development opportunities
• Employee assistance and wellness programs