Hybrid Senior Product Manager, Member Experience – Digital Health

at Manulife

• Job title: Senior Product Manager, Member Experience – Digital Health
• Job type: Full Time
• Experience level: Senior
• Salary: CA$105,250 - CA$155,250 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Senior Product Manager shaping digital health capabilities and partnerships for improved member experience at Manulife. Leading product management initiatives across platform development and integrations.

Responsibilities

• Lead end-to-end opportunity development by driving the identification, validation, and delivery of digital health platform and partnership opportunities.
• Own platform integration pipelines by identifying, scoping, and prioritizing integration initiatives (APIs, shared services, data flows).
• Define cross-line of business platform strategies by partnering with Product, Technology, Architecture, Data, Operations, and Business leaders.
• Develop clear, detailed execution and integration plans, including milestones, dependencies, owners, and risk/issue management.
• Shape the health ecosystem and partner landscape through thought leadership on building, buying, or integrating capabilities.
• Define and track KPIs and success metrics using data and experimentation for optimization.

Requirements

• Minimum of 7+ years of Digital Product Management experience, including platform development, integrations and partnerships.
• University Degree in Business or Technical or Quantitative Field.
• A Master’s degree / Business oriented education is a strong plus combined with a Technical Background.
• Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership.
• Strong communication skills with the ability to simplify complex, technical and architectural topics into practical, business-relevant narratives.
• Exceptional relationship building skills with senior business leaders, technology partners, and external vendors / health partners.
• Ability to work under pressure, manage multiple competing priorities, and adapt to changing demands.
• Proven experience integrating and scaling services and solutions from (0 to 1) to broad adoption (1 to n).
• High level of self-motivation, ownership, and accountability for outcomes vs. activity.
• Highly developed financial and commercial acumen, including comfort with business casing, ROI and ongoing value tracking.
• Comprehensive expertise on Platform services, APIs, SDKs especially in multi-line of business or enterprise environments.

Benefits

• health, dental, mental health, vision benefits
• short- and long-term disability insurance
• life and AD&D insurance coverage
• adoption/surrogacy wellness benefits
• employee/family assistance plans
• retirement savings plans (pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program (holidays, vacation, personal, and sick days)
• full range of statutory leaves of absence