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About the role
- Program Director driving acquisition integration for financial services leader Manulife. Leading complex, multi-year integrations, ensuring alignment with strategic growth objectives and measurable outcomes.
Responsibilities
- Drive acquisition integration programs fundamental to the success of the Manulife strategy in partnership with the Head of Integration Enablement, the relevant business unit Delivery Leader and cross-functional business leaders; ensure business benefits are realized within set parameters of time, budget, etc.
- Partner with leaders across Manulife/John Hancock to ensure acquisition program goals are translated to measurable action plans; communicate and drive action plans balancing resource and funding capacity constraints
- Serve as a thought partner to senior leadership and business partners; drive a client experience focus throughout all programs and challenge teams to innovate beyond current business norms
- Develop and manage an integrated plan and roadmap of activities, ensuring key program metrics and success criteria are developed and achieved
- Oversee all elements of the integration program, ensure a complete solution is delivered which considers the integration and evolution of roles, process, technology and data; partner with change management resources to drive business readiness across the go-forward organization
- Serve as a primary point of escalation and solutioning for delivery teams, value streams etc.; liaison with business teams, leadership etc. to quickly resolve issues
- As necessary deep dive into specific initiatives/outcomes to remove roadblocks and solve emerging issues; this may include facilitation of workshops, analysis of outside partnerships, resource planning, financial management etc.
- Ensure financial objectives are met through the active forecasting of requirements; preparing of annual budgets; scheduling expenditures; analyzing variances and initiating corrective actions
- Lead program management activities such as milestone and impact planning, progress reviews and approvals, budget planning and management in alignment with established practices of the segment and business unit
- Develop, motivate, mentor and challenge project teams and value streams (indirect reports)
- Act as a change agent to build awareness/vision
- Communicate/present consolidated key insights to Program Sponsors and Senior Management audiences/stakeholders that assist in the understanding of overall health and performance of the acquisition integration, and any required actions or decisions
- Identify and negotiate resources across business units
- Manage and monitor program financials with a focus on integration activities
- Execute all governance activities in alignment with practices of the segment and business unit
Requirements
- Proven experience driving Acquisition Integrations and/or multi-year transformational efforts within the financial services industry
- Proven experience driving innovation within well-established organizations looking to move to the next level of success
- Proven experience working with cross-functional teams and projects
- 10+ years of program management experience
- Proven ability to probe for understanding of risks and issues to ensure transparency and supports achievement of business objectives
- Excellent critical thinking and problem-solving skills to form actionable plans
- Proven experience as a creative and innovative thinker with the ability to challenge the status quo to drive significant change
- Highly self-directed and comfortable thinking through disparate processes, systems, solutions and areas to leverage enterprise linkages to support successful change
- Ability to influence without direct authority, and highly effective negotiation and collaboration skills; proven success in building and managing relationships
- Strong ability to present complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives
- Strong written and verbal communication skills, with an ability to provide updates to all levels, including senior management
- Excellent customer focus and commitment to quality while still meeting deadlines
- Strong financial acumen, with an ability to understand key metrics and their relation to business drivers
- Bachelor’s degree
- PMP and/or CSM preferred
Benefits
- Health insurance
- Dental insurance
- Mental health support
- Vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy assistance
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (pension/401(k) and share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Up to 11 paid holidays
- 3 personal days
- 150 hours of vacation
- 40 hours of sick time
- Full range of statutory leaves of absence
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