Information Security Analyst implementing security solutions at one of Brazil's largest banks. Focus on information security and compliance with internal policies and best practices.
About the role
- Assistant AVP overseeing a 5-member team for Access Management services in Pune and Mumbai, ensuring high standards of service delivery and compliance.
Responsibilities
- Oversee and manage a team of 5, with a shift rota ensuring Access Management services are provided on a 12 x 5 basis aligned to UK time zone.
- Manage work queues in ServiceNow, ensuring SLA’s are met, all work is managed according to ticket adherence standards and customer service is professional and to a high standard.
- Deliver weekly, monthly, and quarterly metrics and management information (MI).
- Understand how to fulfil information requests related to Access Management.
- Monitor and investigate access alerts and anomalies.
- Drive Continual Service Improvement (CSI) and process automation initiatives.
- Provide subject matter expertise (SME) advice and guidance for projects.
- Support post-incident reviews and root cause analysis.
- Participate in service reviews and governance meetings.
Requirements
- 10-15 years experience in identity and access management processes and technology.
- Strong understanding of Identity and Access Management (IDAM) principles.
- Expertise in Active Directory (AD) and Azure Active Directory (AAD) administration.
- Familiarity with MFA technologies and access control mechanisms.
- Incident and request management experience within ITIL framework.
- Ability to produce accurate reports and audit artefacts.
- Graduate in any discipline.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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