QA Manager leading and developing QA team to ensure high quality standards for AI solutions at Expert.ai. Responsible for planning and integrating QA practices in the software development lifecycle.
About the role
- Quality Assurance Officer at Ocean Bank ensuring compliance and accuracy of deposit and loan portfolios. Performing audits and regulatory oversight with a focus on FNMA servicing and claims management.
Responsibilities
- Ensuring the integrity, compliance, and operational accuracy of the bank’s deposit and loan portfolios
- Performing detailed audits, quality control reviews, and regulatory oversight
- Focus on FNMA loan servicing and claims management
- Responsible for identifying process improvements and automation
- Leading testing efforts pertaining to any product changes approved by Management
- Ensuring a complete and accurate User Acceptance Test (UAT) result
- Presenting audit conclusions and performing necessary retroactive lookbacks or audits
- Researching all legal issues or complaints related to Deposit-Lending Loans
- Overseeing FNMA relationship and ensuring compliance with Fannie Mae's rules
- Centrally handling all FNMA claims submitted by Ocean Bank and overseeing claims research
Requirements
- Bachelor’s Degree or equivalent in Business, Finance, or Accounting
- Five (5) years of experience in banking operations, loan servicing, or compliance
- Understanding of FNMA servicing guidelines and regulatory requirements
- Experience performing quality control reviews
- Leadership abilities to lead projects and manage people indirectly
- Ability to manage multiple tasks and projects
- Excellent customer service, organizational, interpersonal, and time management skills
- Strong written and verbal communication skills
- Computer knowledge of MS Software (Excel, Word and Outlook)
Job title
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