About the role

  • Quality Assurance Officer at Ocean Bank ensuring compliance and accuracy of deposit and loan portfolios. Performing audits and regulatory oversight with a focus on FNMA servicing and claims management.

Responsibilities

  • Ensuring the integrity, compliance, and operational accuracy of the bank’s deposit and loan portfolios
  • Performing detailed audits, quality control reviews, and regulatory oversight
  • Focus on FNMA loan servicing and claims management
  • Responsible for identifying process improvements and automation
  • Leading testing efforts pertaining to any product changes approved by Management
  • Ensuring a complete and accurate User Acceptance Test (UAT) result
  • Presenting audit conclusions and performing necessary retroactive lookbacks or audits
  • Researching all legal issues or complaints related to Deposit-Lending Loans
  • Overseeing FNMA relationship and ensuring compliance with Fannie Mae's rules
  • Centrally handling all FNMA claims submitted by Ocean Bank and overseeing claims research

Requirements

  • Bachelor’s Degree or equivalent in Business, Finance, or Accounting
  • Five (5) years of experience in banking operations, loan servicing, or compliance
  • Understanding of FNMA servicing guidelines and regulatory requirements
  • Experience performing quality control reviews
  • Leadership abilities to lead projects and manage people indirectly
  • Ability to manage multiple tasks and projects
  • Excellent customer service, organizational, interpersonal, and time management skills
  • Strong written and verbal communication skills
  • Computer knowledge of MS Software (Excel, Word and Outlook)

Job title

Quality Assurance Officer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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