Board Certified Behavior Analyst providing remote ABA therapy to clients in McDonough. Supervising Behavior Technicians and conducting assessments through Telehealth.
About the role
- Billing and Fraud Analyst at Mad Collective monitoring billing systems and investigating fraud. Key role in protecting revenue through analytical judgment and trend analysis.
Responsibilities
- Conduct daily fraud reviews of customers and monitor performance to identify risks.
- Handle third-party fraud solutions (Ethoca, Verifi…) and daily alerts, refunds and credits QA, ensuring alerts are handled correctly to lower risk levels.
- Perform trend analysis, BIN analysis, and fraud scrubbing to identify and mitigate emerging fraud patterns and high risk customers.
- Ownership of monthly reporting and the development of enhanced reporting metrics for risk management.
- Assist in the setup and daily management of the Billing systems.
- Manage specialized tasks such as customer reviews, KYCs, compliance check and keep the policies up to date, aligned with the industry requirements.
- Work closely with Customer Service agents to provide analytical judgment on complex scenarios that require more than standard procedural handling.
Requirements
- Experience in electronic payment fraud, risk operations, or chargeback analysis.
- Strong ability to apply analytical judgment to complex billing scenarios and identify inconsistencies.
- Working knowledge of visualization and data tools (e.g., Tableau, Excel, BigQuery).
- A "roll up your sleeves" attitude with the ability to manage ad-hoc requests and urgent investigations effectively.
- Fluent spoken and written English.
- Proficiency in writing SQL queries for data modeling and reporting (Nice-to-Have).
- Interest or experience in automating repetitive tasks using AI providers or scripting (Nice-to-Have).
- Experience with adult entertainment or subscription-based digital products (Nice-to-Have).
Benefits
- Private Health and Dental Insurance plan for employees.
- Subsidized gym memberships (Urban Sports) and emotional well-being platform (iFeel).
- Working from home setup allowance and a monthly internet allowance.
- Hybrid policy with flexible working hours.
- Flexible Bank Holidays (design your own calendar), 23 days of vacation, and a day off for your birthday.
- Sponsored training and professional development opportunities.
- Top-of-the-line Apple work equipment.
- Beautiful Barcelona office with a terrace, lunch allowance, and regular company-sponsored events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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