About the role

Infrastructure Engineer managing secure, reliable web access for Lloyds Banking Group. Engaging in engineering, problem-solving, and collaboration within the CSO team.

Responsibilities

Support the design and implementation of software defined infrastructure using Infrastructure as Code (IaC) — for example Terraform.
Write clean, secure and well documented code with guidance from senior engineers, participating in code reviews and engineering ceremonies.
Assist in maintaining and supporting existing infrastructure resources, helping to troubleshoot and debug issues in live environments.
Contribute to building reusable, secure infrastructure components (“codified guardrails”) that help teams move faster and more safely.
Support the maintenance and improvement of the web access product by implementing changes and enhancements based on business requirements.
Investigate incidents and issues to identify root causes and contribute to solutions that improve customer experience.
Work closely with senior engineers, Product Owners, and Customer Journey Managers to deliver robust solutions aligned with the product backlog and strategy.
Participate in root cause analysis and incident reviews to strengthen service reliability and drive long term improvements.
Invest in your own development, staying up to date with emerging technologies and industry trends, and applying new learning to your work.
Support monitoring, live service diagnostics and the identification of defects or performance issues.
Build familiarity with DevOps and CI/CD tooling to improve the automation and stability of infrastructure workflows.

Awareness of secure coding principles or platform security fundamentals.
A foundational understanding of Infrastructure as Code, with some exposure to tools like Terraform, or similar.
Ability to develop scripts or small applications to automate tasks within production environments.
Curiosity and a growth mindset — you enjoy continuous learning and experimenting with new approaches.
Problem solving ability, able to work through issues logically with guidance from senior colleagues.
A collaborative approach — you value different perspectives and enjoy working with others to deliver shared outcomes.
An interest in DevOps practices, CI/CD pipelines and modern automation techniques.
A commitment to building inclusive products and environments, respecting diverse backgrounds, experiences and viewpoints.
A good understanding of Agile principles and familiarity with tools such as Jira.
Experience in Cyber Security and knowledge of web access management technologies (e.g., proxies), secure browsing solutions, data loss prevention, and malware protection.
Experience using change management tools such as ServiceNow to implement operational changes.