Insurance Advisor at Desjardins assessing client needs and providing personalized coverage solutions. Engage with clients to build relationships and ensure satisfaction in a supportive environment.
About the role
- Delivery & Assurance Lead leading Responsible Lending projects, ensuring compliance and operational excellence within Lloyds Banking Group. Collaborating with diverse teams to drive change and improve customer outcomes.
Responsibilities
- Establish and maintain governance frameworks aligned with Responsible Lending standards and FCA requirements.
- Ensure adherence to internal policies and regulatory commitments across all programme activities.
- Lead planning, tracking, and reporting for Responsible Lending initiatives, ensuring transparency and timely delivery.
- Monitor risks, issues, and dependencies, calling out where necessary to maintain programme integrity.
- Act as a trusted advisor to senior leadership, influencing decision-making and providing clear, actionable insights.
- Build strong relationships across all partnering teams, in and out of Resolutions, to ensure alignment and collaboration.
- Drive complex, customer-focused change initiatives aimed at reducing operational timelines and improving customer outcomes.
- Ensure stakeholders adhere to deadlines and call out issues promptly to avoid regulatory breaches or customer detriment.
- Champion a culture of accountability and urgency, balancing regulatory deadlines with operational feasibility.
- Lead prioritisation of remediation and improvement activities, ensuring alignment with strategic objectives and customer needs.
- Act as the central point for resolving delivery challenges, removing blockers, and maintaining momentum across multiple workstreams.
- Find opportunities to streamline processes and enhance delivery efficiency.
Requirements
- Proven experience in project management leadership within regulated environments.
- Exceptional change management capability – able to deliver complex, outcome-focused change under pressure.
- Strong stakeholder management and influencing skills at senior levels.
- Deep understanding of Responsible Lending frameworks and FCA regulatory expectations against complaint handling.
- Expertise in governance, risk management, and change delivery.
- Ability to operate in complex, high-pressure programmes with multiple dependencies.
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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