Adó Manager coordinating tax consulting projects within a stable business consultancy team. Involvement in complex tasks and contributing to the team's professional development.
About the role
- Customer Journey Manager driving tech modernisation for Lloyds Banking Group. Managing customer journeys with a focus on technology integration in product development.
Responsibilities
- Independently understands the end-to-end journey
- Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
- Works with limited supervision and lead on Customer Journey and process maps (e.g Visio)
- Continually evaluates the effectiveness of the journey from a customer and business perspective
- Coordinate cross functional alignment on journeys
- Understand cross-functional context and build alignment as needed
Requirements
- Proven ability to map, assess, and optimise journeys using data, research, and colleague insight.
- Looks beyond surface‑level issues, draws insight from diverse data sources (analytics, skills proficiency, personas, operational data, colleague sentiment).
- Able to interpret skills data, proficiency distributions, assessment outcomes, and dashboards to shape improvements.
- Collaborative and able to build positive working relationships.
- Excellent written and verbal communication — able to translate complex or technical concepts into clear, actionable narratives tailored to different audiences.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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