Quality Assurance Specialist overseeing billing and documentation for compliance in addiction and mental health services. Collaborating with staff to improve accuracy and quality of client documentation.
About the role
- Mystery tester conducting customer experience evaluations and documenting feedback across Switzerland. Engaging in flexible mystery shopping activities with personal support before each assignment.
Responsibilities
- Carry out mystery evaluation assignments across different sectors and markets.
- Observe and assess on-site customer experiences.
- Document observations and evaluations according to predefined criteria.
- Complete questionnaires for the mystery evaluation assignments performed.
- Work closely with the team to discuss findings and potential improvements.
Requirements
- Be at least 18 years old
- Valid driver's license (car)
- Interest in market research and mystery shopping visits
- Good communication skills and strong powers of observation
- Reliability and accuracy in task execution
- Basic computer skills
- Resident in Switzerland
Benefits
- Personal support and training before each assignment.
- Flexible scheduling: you choose the number and type of assignments you accept.
- Reliable, fee-based remuneration.
- Your feedback is actively solicited and has an impact.
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