Retail Associate at Specsavers creating memorable customer experiences with eyecare and eyewear. Engaging customers and delivering personalized assistance in a retail setting.
About the role
- Kumon, a global education company, seeks a Field Consultant for franchise support and training. Responsible for developing and reporting on student performance and franchise improvements.
Responsibilities
- Conduct visits and provide targeted training to franchise locations
- Support and develop instructors and franchisees, promoting integration and continuous training
- Adapt approach according to each franchisee’s profile and stage, ensuring correct application of the Kumon Method
- Plan and deliver training tailored to each unit’s specific needs, strengthening autonomy and operational quality
- Prepare reports and follow-up plans
- Develop action and monitoring plans based on key indicators (enrollments, IC6, TMP)
- Prepare visit reports and keep information updated for support teams and managers
- Monitor results and propose continuous improvement strategies
- Support the implementation of digital tools and ensure organization of schedules and processes
- Contribute to plans and initiatives to strengthen the Kumon brand
- Coordinate and lead meetings
- Coordinate and present regional and general meetings with franchisees, ensuring clear communication and integration among units
- Support meetings with parents and brand-strengthening events
- Serve as a bridge between headquarters and the units, maintaining consistent and transparent information flow
- Provide tailored consultations
- Offer consultations aligned with each franchise unit’s needs and profile
- Monitor and evaluate the effectiveness of guidance, analyze results and propose specific development plans
- Promote the exchange of best practices and the strengthening of the franchise network
- Data analysis
- Manage and analyze data to track unit performance indicators
- Interpret results and propose strategic actions that support sustainable growth and improvement of key indicators
- Use digital tools for monitoring and decision‑support
- Satisfaction of franchisees, students and parents
- Contribute to the satisfaction and retention of franchisees, students and parents through a close, empathetic and results‑oriented approach
- Support events and initiatives that promote engagement and strengthen the Kumon brand.
Requirements
- Bachelor's degree (completed)
- Intermediate English proficiency (desirable)
- Proficient in MS Office, with intermediate Excel skills
- Experience with franchises, business areas, commercial/sales or consultancies (experience in education is a plus)
- Experience with social media and general technology
- Willingness to travel
- Residence in São Paulo or the metropolitan area
- Alignment with education and with the company’s method and philosophy
Benefits
- Health Insurance: "Apartamento" plan (private hospital room) at no cost to the employee; fixed fee for direct dependents (not co‑payment)
- Dental Insurance: Optional
- Childcare Allowance: For employees with children up to 5 years old
- Support for employees with a disabled child
- Conexa Saúde: Employee support program providing psychological and nutritional guidance (no cost to the employee)
- Vidalink: Medication assistance for all employees with no deduction up to a monthly cap
- Gympass (now Wellhub)
- Meal Voucher
- Food Voucher
- Life Insurance
- Transportation Voucher: For days of in‑office work
- Profit Sharing (PLR): Annual
- Education Subsidy: Financial support for professional development (subject to a maximum limit)
- Free access to Kumon teaching materials for all subjects: Employees may study Kumon materials for all subjects using 30 minutes of their daily work schedule
- Reimbursement for study of the Kumon Method: Available at franchise units for employees and legal dependents
- Languages: Employees may use the available allowance to study English, Spanish, or Japanese (independent of Kumon Method study)
- Birthday Day Off: Employees receive the birthday off with pay or may choose a day during the following week if the birthday falls on a weekend
- Career Plan
Job title
Job type
Experience level
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Degree requirement
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