Hybrid Quality Assurance Analyst – Financial Crime

at Kroo

• Job title: Quality Assurance Analyst – Financial Crime
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Quality Assurance Analyst at Kroo ensuring compliance and quality in financial crime operations. Collaborating with training teams and delivering performance management.

Responsibilities

• **How you will contribute:**
• Learn the processes and procedures of the financial crime team.
• Create QA scorecards for financial crime processes in line with the QA Framework.
• Carrying out regular and ad-hoc Quality Checks (QC) on both financial crime analyst’s work and the FinCrime Operations processes themselves.
• Conducting a root cause analysis to understand issues and identify areas for improvement.
• Write clear QA summaries, along with detailed feedback for financial crime and the Team Leaders as part of their ongoing performance management.
• Support the training needs of the FinCrime Operations teams by delivering regular and ongoing coaching and quality training sessions to improve the performance of individual analysts and the wider FinCrime Operations Team.
• Develop QA MI and provide feedback to the relevant stakeholders on a regular basis.
• Articulate QA findings to senior stakeholders in regular QA meetings.
• Helping the team to improve internal processes by applying best practices.

Requirements

• **About You**
• While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:
• **Here's what you'll be doing:**
• Learning all the procedures of the fincrime team
• Supporting the execution, maintenance and integrity of the Kroo Assurance Framework.
• Carrying out regular and ad-hoc Quality Checks (QC) and conducting a root cause analysis to understand issues and identify areas for improvement.
• Sharing the Quality Checks and analysis feedback to the Analysts and the Team Leads as part of their ongoing performance management.
• Delivering ongoing coaching and quality training sessions to improve team’s and individual’s quality performance.
• Produce QA MI and provide feedback to the relevant stakeholders on a regular basis.
• Helping the team to improve internal processes by applying best practices
• **Here's what we are looking for ideally:**
• Experience in a similar role within a fintech or financial services environment
• Good AML knowledge and understanding of compliance and regulatory requirements within financial services.
• Strong attention to detail and analytical skills.
• Be able to interpret data/MI and provide feedback to improve business processes.
• Have experience providing tailored feedback to team members.

Benefits

• **What we offer:**
• At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:
• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Farringdon, Central London.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.