Cruise Consultant at Kreuzfahrtberater advising clients on creating and managing cruise packages. Focused on customer service while working in a hybrid model from home or office.
Responsibilities
Advise and assist prospective clients and customers on cruise options
Create customized travel offers and packages
Book and manage cruises and associated travel services
Maintain customer relationships and develop a base of regular clients
Collaborate with cruise lines and other tourism partners
Requirements
Experience as a Travel Agent / Tourism Clerk (m/f/d) in a travel agency or tour operator, or comparable professional experience (e.g., travel consultant, customer service, onboard ship roles, hotel clerk, etc.)
Confident telephone and email communication skills
Strong teamwork mindset and commitment to customer service and quality
Occasional customer conversations in English
Benefits
Permanent employment in full- or part-time (minimum 32 hrs/week)
Freedom to work up to 100% remotely
Comprehensive on-site onboarding (approx. 10 weeks) and an assigned mentor for your onboarding
Extra pay for weekend or public-holiday assignments (currently around 2–3 weekend days per month)
30 days of vacation per year based on a 5-day workweek
Employer pension contribution beyond the statutory level and capital-forming benefits (vermögenswirksame Leistungen)
Subsidy for the Deutschland-Ticket (national public transport pass) or a parking space in our underground garage in Ahrensburg, if working in a hybrid arrangement
Participation in ship inspections/tours and events with our cruise-line partners
Discounted cruises for you and your family
A team budget for joint events
Access to EGYM Wellpass to support your fitness and wellbeing
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