Cruise Consultant at Kreuzfahrtberater GmbH providing customer consultation and creating travel packages for cruises. Engaging with clients and maintaining relationships with cruise line partners in a hybrid work model.
Responsibilities
Advising and supporting prospective customers and clients on cruises
Creating tailored travel offers and packages
Booking and managing cruises and related travel services
Maintaining customer relationships and developing repeat clientele
Collaborating with cruise lines and other tourism partners
Requirements
Experience as a tourism clerk / travel agent (m/f/d) in a travel agency or tour operator, or equivalent professional experience
Competence in telephone and email-based customer consulting
Team-oriented mindset and focus on service quality
Comfortable conducting customer conversations in English
Prior knowledge of cruise lines and cruise ships is desirable
Benefits
Permanent employment full-time or part-time (minimum 32 hours/week)
Hybrid work model alternating between office presence and home office
Premium pay for weekend or public holiday shifts (currently about 2 to 3 weekend days per month)
Comprehensive on-site onboarding (approx. 10 weeks) and a mentor for your onboarding
30 days of vacation per year for a 5-day workweek
Employer contribution to company pension scheme beyond the statutory level, plus capital-forming payments
Subsidy for the Deutschland-Ticket or a parking space in our underground garage in Ahrensburg
Participation in ship inspections and events organized by our cruise line partners
Discounted cruises for you and your family
Team budget for joint events
Access to EGYM Wellpass to support your fitness and well-being
Job title
Cruise Consultant – Tourism Clerk (Travel Agent) for Cruises
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