Travel Sales Consultant managing a community of travel agents at B2B Travel Tech startup. Resolving grievances and improving agent sales experiences while collaborating with teams.
About the role
- Cruise Consultant at Kreuzfahrtberater GmbH providing customer consultation and creating travel packages for cruises. Engaging with clients and maintaining relationships with cruise line partners in a hybrid work model.
Responsibilities
- Advising and supporting prospective customers and clients on cruises
- Creating tailored travel offers and packages
- Booking and managing cruises and related travel services
- Maintaining customer relationships and developing repeat clientele
- Collaborating with cruise lines and other tourism partners
Requirements
- Experience as a tourism clerk / travel agent (m/f/d) in a travel agency or tour operator, or equivalent professional experience
- Competence in telephone and email-based customer consulting
- Team-oriented mindset and focus on service quality
- Comfortable conducting customer conversations in English
- Prior knowledge of cruise lines and cruise ships is desirable
Benefits
- Permanent employment full-time or part-time (minimum 32 hours/week)
- Hybrid work model alternating between office presence and home office
- Premium pay for weekend or public holiday shifts (currently about 2 to 3 weekend days per month)
- Comprehensive on-site onboarding (approx. 10 weeks) and a mentor for your onboarding
- 30 days of vacation per year for a 5-day workweek
- Employer contribution to company pension scheme beyond the statutory level, plus capital-forming payments
- Subsidy for the Deutschland-Ticket or a parking space in our underground garage in Ahrensburg
- Participation in ship inspections and events organized by our cruise line partners
- Discounted cruises for you and your family
- Team budget for joint events
- Access to EGYM Wellpass to support your fitness and well-being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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