CSE Solution Engineer providing technical support to the sales team for KONE products and services. Responsible for technical specifications, customer interactions, and solution engineering in the sales process.
Responsibilities
Provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions
Responsible for defining specifications, details, dimensions, AutoCad layout drawings and estimation of delivery times and costs
Managing any customer’s technical questions and supports the Sales and Operations teams with technical issues
Supports Sales by analysing customer’s technical needs and developing proposals
Customer contact for technical questions
Participates in planning / specification meetings with contractors, architects, and building owners
Technical support in the Sales / Tendering process
Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors
Accountable for solution engineering and ensures compliance with codes, regulations, and safety requirements
Organizes the order process and documentation
Creates a project plan and ensures the project runs to schedule
Requirements
Engineering / technical background (Diploma/Degree in mechanical engineering preferable)
Minimum of 3 years of previous experience within a technical role
Previous experience of elevator industry and capability to survey and assess existing equipment is desirable
Auto CAD experience
IT literacy
Fluent in MS Office, Excel, and Word skills
SAP knowledge preferable
Good communication skills in both written & spoken English
Customer focused with excellent attention to detail
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