Behavioral Health - Case Manager I providing telephonic case management for members with behavioral health needs. Responsible for assessing member needs and developing care plans within the scope of licensure.
About the role
- Healthcare Manager at knok addressing clinical capacity and demand through data analysis and operational management. Focusing on enhancing healthcare services in a dynamic environment.
Responsibilities
- Own the operational and financial performance of key business areas, ensuring capacity meets demand.
- Monitor daily operations to anticipate resource gaps and propose immediate corrective actions.
- Build forecasts, budgets and performance models that inform Senior Management decisions.
- Identify root causes of operational inefficiencies and design improvement initiatives.
- Produce reports and dashboards on capacity, utilisation, performance and operational risk.
- Ensure operational data is correct, organised and updated, enabling reliable decision-making.
- Analyse trends to improve clinician allocation, productivity and service delivery.
- Align resource allocation with operational priorities, regulatory constraints and partner needs.
- Track and report key operational KPIs that support transparency and performance monitoring.
Requirements
- Degree in Business, Operations Management, Economics or related field.
- Minimum 4 years’ experience in operations, analysis, controlling or management roles.
- Experience in healthcare operations is highly valued.
- Advanced Excel skills and comfort working with operational datasets.
- Strong analytical and critical reasoning abilities.
- Capacity to work autonomously, prioritise, and make sound decisions quickly.
- Comfortable in dynamic, fast-growing environments.
- Fluency in Portuguese and English.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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