Software Engineer at Dematic providing remote customer support and working on technical enhancements. Collaborating with engineers and technicians to resolve customer issues and improve service.
Responsibilities
Provide remote, second-level customer support
Work on bug fixes and customer requested enhancements or changes
Collaborate with customers, first-level technicians, and software project and technical engineers
Participate in emergency situations requiring on-site support
Conduct training for customers and key users
Continually work to identify improvements
Assist project and technical engineers in integration of new systems
Requirements
Bachelor's degree in Computer Science, or equivalent experience
2+ yrs of software engineering experience
Strong problem-solving skills
Practical experience with C and SQL programming
Practical programming experience in Java and related tools
Experience in Oracle and MS SQL databases
General knowledge of database design and programming experience
Knowledge and understanding of Linux operating systems
General knowledge of Web Services (SOAP, REST), Socket Programming
Familiarity with Jira, Confluence, and TestRail
Experience with version control systems (GIT and/or Mercurial)
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