About the role

Technical Consultant designing and delivering technology solutions for JT. Collaborating with Sales and Project Management to meet customer needs and ensure successful implementation.

Responsibilities

Install, test, commission, demonstrate, and maintain JT voice and data products, ensuring quality, security, and timely delivery.
Analyse customer data networks and recommend or implement system improvements or modifications.
Attend client meetings to scope and validate business requirements and provide pre‑sales technical advice, consultancy, and solution design.
Develop clear written proposals outlining solution options, hardware/circuit requirements, and resource needs.
Agree project deliverables and milestones and manage customer projects where appropriate, overseeing installation and implementation within agreed timescales.
Liaise with JT departments, suppliers, and external trades to coordinate wiring, equipment provisioning, and smooth project delivery.
Test completed solutions, gain customer sign‑off, and ensure effective handover to service‑facing teams with supporting technical documentation.
Provide technical guidance to colleagues, customers, suppliers, and operators, and support New Product Integration by working with suppliers to understand emerging technologies.
Clear work orders and faults promptly to enable timely billing and maintain service performance

Hold or be willing to gain relevant professional qualifications (e.g., Cisco CCNA/CCNP pathways, Mitel, Microsoft equivalents) and maintain required manufacturer accreditations.
Build and maintain specialist technical knowledge through exams, vendor accreditation, and experience, including voice/data cabling infrastructures and network engineering.
Demonstrate strong communication skills, able to engage effectively with stakeholders at all levels, from technical specialists to senior leaders.
Possess numerical skills sufficient to technically size and assess network capacity requirements.
Understand regulatory and compliance considerations relevant to telecommunications and financial services across different jurisdictions outline the essential skills and experience we are seeking for this role.

26 days holiday
Health & Dental Insurance
Pension Scheme
Bonus Scheme
Fully discounted staff services or cash allowance in lieu
Co-working office spaces available for remote employees
Professional Development
Recharge Days
*JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines. Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different. Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.*