Hybrid Senior Service Innovation Engineer

at Johnson & Johnson

• Job title: Senior Service Innovation Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: $109,000 - $174,800 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Santa Clara, United States

About the role

• Senior Service Innovation Engineer at Johnson & Johnson supporting product development in MedTech. Responsible for technical liaison and service management in innovative health solutions.

Responsibilities

• Act as the primary technical liaison between internal technical groups and Service Solutions organization.
• Responsible for new product development, install base sustaining support, life cycle management.
• Provide technical support escalation and service technical bulletins.
• Work closely with multi-functional partners in support of the product development process.
• Identify and document potential product and process improvements.
• Provide on-site support to field service engineers to resolve complex product failures.
• Manage service procedures to incorporate changes in product design and feedback from the field.
• Develop knowledge database articles to communicate system issues to the field.

Requirements

• Bachelor’s degree in Engineering or a combination of equivalent work experience, education and training.
• 6+ years of experience in Field Service, Technical Support, Manufacturing Engineering, Product Support Engineering, or related role.
• Experience working in a regulated industry, such as Medical Device and/or Aerospace experience.
• Experience with Project Lifecycle Management (PLM) systems.
• Excellent written and verbal communication and presentation skills.
• Ability to translate and simplify problems of considerable scope and complexity into manageable tasks with measurable requirements.
• Effective analytical and problem-solving skills.
• Must demonstrate proficiency in Windows O/S and in all Microsoft Office applications.
• Must be highly organized with the ability to manage numerous projects/tasks simultaneously and effectively prioritize projects and tasks.
• Must be a self-starter and capable of working effectively with little supervision and be capable of identifying and driving individual projects.
• An approachable individual who prides themselves on providing a high level of service and support.

Benefits

• medical
• dental
• vision
• life insurance
• short- and long-term disability
• business accident insurance
• group legal insurance
• consolidated retirement plan (pension)
• savings plan (401(k))
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
• Caregiver Leave – 10 days
• Volunteer Leave – 4 days
• Military Spouse Time-Off – 80 hours