Production Support Engineer supporting Kafka - based data pipelines and job scheduling workflows. Collaborating with cross - functional teams to ensure operational success at Fiserv.
About the role
- Customer Production Support Engineer at Teradyne providing hardware/software support and troubleshooting across Central/North Europe. Responsible for installations, upgrades, and training with significant travel.
Responsibilities
- Provide hardware & software technical support to customers and internal peers
- Install new test systems, upgrades, options and software components
- Troubleshoot and repair systems at customer sites and Teradyne facilities
- Deliver remote support for troubleshooting and repair
- Drive customer escalations, manage internal processes and handle critical situations professionally
- Troubleshoot handler/prober interface & communication issues
- Support debugging of released Test-Programs (IG-XL / MST / EV)
- Investigate and document Test-Program "Pass-Checker-Fail-Device" case
- Deliver Service & Maintenance trainings as Instructor
- Participate in cost reduction and productivity improvement programs
- Document problem-solutions, “lessons-learned” and contribute to documentation improvements.
- Travel frequently in Central/North Europe on short notice, occasionally globally
Requirements
- 3+ years of working experience in semiconductor production environment or similar industry
- Education in Electronics/Mechatronics (apprenticeship/associate; bachelor welcome)
- Strong Computer, Microsoft Windows and Office 365 know-how, especially Excel, Outlook, PowerBI, Teams and SharePoint
- Solid and structured problem-solving skills. Experience in professional problem-solving methods is a plus.
- Self ‑ driven, eager to learn with a commitment to continuous improvement & knowledge-sharing
- Initiative and accountability in a dynamic and evolving work environment
- Fluent English (written & spoken); basic German recommended with willingness to improve
- Valid driver’s license
Benefits
- Versatile development opportunities
- Personal Toolset, Laptop and Mobile Phone
- Company Car of your choice (within our car policy) incl. private use
- Health- and Wellbeing Program (Wellhub)
- 30 vacation days
- Profit Sharing Plan
- Company Pension Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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