About the role

  • AMER Engineering Director at JLL overseeing facilities management, operational excellence, and engineering teams. Driving client success and strategic initiatives across client portfolio in New York.

Responsibilities

  • Drive excellence in hard services delivery across premier AMER client portfolio
  • Lead AMER engineering teams to exceed contractual obligations and client expectations
  • Collaborate closely across other JLL business functions
  • Build trusted partnerships with client stakeholders, proactively addressing challenges and driving operational improvements
  • Develop deep client business intelligence to anticipate needs and deliver strategic value
  • Achieve agreed financial targets while maintaining exceptional service quality standards
  • Ensure seamless delivery across mechanical, electrical, critical environments, and fire life safety systems
  • Drive compliance with KPIs, service levels, and client delivery methodologies
  • Optimize standard operating procedures and implement best practices across AMER operations
  • Champion health, safety, and environmental excellence in all service delivery activities
  • Partner with Platform SMEs, Technical Management, Space & Occupancy, IT, Security, EHS teams, and strategic partners
  • Support regional initiatives while maintaining AMER consistency and quality standards
  • Translate complex technical requirements into business solutions that drive client success
  • Lead continuous improvement initiatives that enhance service delivery and operational efficiency

Requirements

  • Bachelor's degree in Engineering or equivalent technical qualification
  • 10+ years in senior-level IFM or technical leadership roles
  • Subject matter expert in hard services with integrated facilities management focus
  • Proven track record managing facilities across multiple regions and locations
  • Deep understanding of mechanical, electrical, and critical environment systems
  • Experience with contract, budget, schedule, and invoice management
  • Proven ability to deliver complex IFM programs successfully
  • Strong analytical and problem-solving capabilities with data-driven approach
  • Exceptional team leadership skills with a focus on growing talent for the future
  • Ability to balance client interests with business objectives
  • Experience managing client sensitivities and escalation protocols
  • Strategic thinking with ability to connect technical solutions to business outcomes
  • Outstanding presentation, verbal, and written communication skills
  • Thrives in ambiguous, rapidly changing environments
  • Demonstrated excellence in client relationship management
  • Proven trustworthiness with strong ownership mindset
  • Track record of initiating and executing improvement initiatives

Benefits

  • 25% annual salary bonus
  • company provided cell phone
  • laptop
  • Flex PTO
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

Job title

Engineering Director

Job type

Experience level

Lead

Salary

$175,000 - $210,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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