Project Manager overseeing new franchise studio openings for JETSET Pilates. Collaborating across departments to ensure operational success and empower franchise owners.
Responsibilities
Manage the end-to-end opening process for new studios, ensuring every milestone—from Onboarding to Grand Opening—is completed to brand standards.
Act as the central point of contact for Franchise Owners, driving accountability and progress throughout each project.
Anticipate challenges and obstacles, and ensure all stakeholders have the tools and information needed for success.
Serve as a trusted advisor and coach throughout the pre-opening journey.
Conduct group training calls and one-on-one sessions to guide Owners through training, operations, and readiness tasks.
Lead In-person Operational Readiness Trainings for Owners and General Managers
Educate Owners and General Managers on key business systems (e.g., Mindbody, payroll, scheduling, and reporting) and operational best practices.
Provide direction on staffing, brand standards, and daily operations to ensure a strong foundation post-opening.
Promote confidence and independence among Franchise Owners through proactive guidance and clear communication.
Partner with the Field Marketing team to align pre-launch marketing initiatives and timelines with opening schedules.
Collaborate with Product and Talent team to coordinate hiring and training timelines
Liaise with the Construction team to track site progress and ensure studio readiness aligns with construction timelines.
Partner with Business Management team to onboard new franchisees and participate in business planning
Support department with continually refining project workflows, templates, and reporting for new openings.
Support with system setups and account activations for new franchisees.
Maintain and evolve pre-opening checklists, milestone trackers, and onboarding documentation to improve clarity and efficiency.
Identify opportunities to optimize processes, enhance communication, and scale support as the network grows.
Requirements
Bachelor’s degree in Business, Hospitality, or a related field (or equivalent experience).
3–5 years in operations, client services, training, project management, or boutique fitness management.
Proven experience in boutique fitness and proficiency in Mindbody required.
Proficiency in learning management systems platforms and project management tools.
Strong communication, training, and interpersonal skills; capable of influencing and motivating others.
Benefits
Competitive Compensation Package including base salary, bonus, and benefits
75% contribution to comprehensive health, dental, and vision insurance
Up to 4% match to 401(k) plan
Wellness and fitness perks through the JETSET network
Paid time off and company holidays
A culture that values innovation, ownership, and excellence
The opportunity to shape the operational infrastructure of a fast-scaling premium wellness brand
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