Sales Associate creating customer experiences at Crocs retail stores through excellent service and teamwork. Engaging consumers with brand knowledge and support across all store departments.
About the role
- Sales Support Specialist managing spare parts processes and technical inquiries for international locations. Handling offers, orders, and coordinating deliveries while engaging with various departments.
Responsibilities
- Support our international locations with spare parts processes and technical inquiries
- Creation and entry of quotations and orders for intercompany transactions in SAP
- Including tracking of delivery dates and coordination with relevant internal interfaces/stakeholders
- Identification of spare parts based on parts lists and technical documentation
- Organization and coordination of international shipments and pickups
- Assistance with shipment tracking
- Preparation of pro forma invoices for export shipments
- Preparation of credit notes and invoices
- Handling of spare parts complaints/claims
- Returns management including issuing corresponding credit notes
- Technical evaluation and price calculation for spare parts and spare parts kits
- Maintenance of parts lists for legacy equipment
- Support for proactive sales activities
Requirements
- Completed vocational training in business administration or technical training with basic commercial knowledge
- Experience in international order processing
- Basic knowledge of export procedures
- Experience using a CRM/ticketing system is desirable
- Proficient use of MS Office
- Ideally experience with SAP S/4
- Structured, independent way of working
- Confident manner when representing the company externally
- Strong assertiveness
- Strong service and customer orientation
- Ability to work well in a team
- Excellent communication skills in German and English (spoken and written)
Benefits
- Contribution to the company pension scheme
- Employer contributions to employee savings plans (vermögenswirksame Leistungen)
- Collective agreement-based special payments
- Additional holiday allowance according to the company collective agreement (IG Metall – precision engineering)
- High flexibility (flexitime) in working hours
- Option for mobile office (remote work)
- 30 days of vacation per year
- Open and value-oriented corporate culture
- Well-equipped, ergonomic workplace
- Central onboarding event in Baal
- Option to use a JobRad (company bicycle program)
- Access to exclusive monthly employee offers
- Company health management program
- Preventive health courses
- Health-related talks/lectures
- Partnership with Urban Sports Club
- Subsidised lunchtime meals
- Free water and hot drinks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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