Sales Support Specialist managing spare parts processes and technical inquiries for international locations. Handling offers, orders, and coordinating deliveries while engaging with various departments.
Responsibilities
Support our international locations with spare parts processes and technical inquiries
Creation and entry of quotations and orders for intercompany transactions in SAP
Including tracking of delivery dates and coordination with relevant internal interfaces/stakeholders
Identification of spare parts based on parts lists and technical documentation
Organization and coordination of international shipments and pickups
Assistance with shipment tracking
Preparation of pro forma invoices for export shipments
Preparation of credit notes and invoices
Handling of spare parts complaints/claims
Returns management including issuing corresponding credit notes
Technical evaluation and price calculation for spare parts and spare parts kits
Maintenance of parts lists for legacy equipment
Support for proactive sales activities
Requirements
Completed vocational training in business administration or technical training with basic commercial knowledge
Experience in international order processing
Basic knowledge of export procedures
Experience using a CRM/ticketing system is desirable
Proficient use of MS Office
Ideally experience with SAP S/4
Structured, independent way of working
Confident manner when representing the company externally
Strong assertiveness
Strong service and customer orientation
Ability to work well in a team
Excellent communication skills in German and English (spoken and written)
Benefits
Contribution to the company pension scheme
Employer contributions to employee savings plans (vermögenswirksame Leistungen)
Collective agreement-based special payments
Additional holiday allowance according to the company collective agreement (IG Metall – precision engineering)
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