Hybrid IT Business Systems Analyst

at Incommunities

• Job title: IT Business Systems Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £41,562 - £46,202 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Bradford, United Kingdom

About the role

• IT Business Systems Analyst providing advanced support for housing systems at Incommunities. Collaborating on projects to ensure high-quality services for internal and external customers.

Responsibilities

• Provide a comprehensive and efficient Systems Support service, including the support and administration of Incommunities corporate application systems.
• Deliver advanced and specialist support of all Incommunities specialist housing systems, including Capita Open Housing, Advanced Open Accounts, DRS, Sage X3.
• Provide excellent customer service and support to Incommunities internal and external customers.
• Participate in the evaluation, feasibility, design and implementation of computerised management systems.
• Work closely with the Development and Business Intelligence Teams in specification and testing of all newly developed applications.
• Manage technical projects to develop, implement and maintain corporate application systems.
• Assist the ICT Service Delivery Manager in devising and implementing standards, conventions and procedures.
• Provide systems support and instructions to officers on-site and via the ICT Service Desk.
• Assist operational units to evaluate and deploy new technology and techniques and to implement appropriate ICT policies and strategies.

Requirements

• Previous experience of development, support and administration of complex housing systems
• Knowledge of computer system problem solving, fault diagnosis and resolution
• Evidence of continuing professional development
• Experience of testing and documenting systems and processes
• Experience of delivering excellent customer focused support
• Experience of training or supporting users in the use of ICT Systems
• Advanced knowledge of Microsoft Office Packages
• Hybrid working with 2 days per week in the office
• Right to work in the UK, visa sponsorship isn't available.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

• Salary ranges from £41,562 up-to £46,202 depending on experience
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support