IT Business Systems Analyst providing advanced support for housing systems at Incommunities. Collaborating on projects to ensure high-quality services for internal and external customers.
Responsibilities
Provide a comprehensive and efficient Systems Support service, including the support and administration of Incommunities corporate application systems.
Deliver advanced and specialist support of all Incommunities specialist housing systems, including Capita Open Housing, Advanced Open Accounts, DRS, Sage X3.
Provide excellent customer service and support to Incommunities internal and external customers.
Participate in the evaluation, feasibility, design and implementation of computerised management systems.
Work closely with the Development and Business Intelligence Teams in specification and testing of all newly developed applications.
Manage technical projects to develop, implement and maintain corporate application systems.
Assist the ICT Service Delivery Manager in devising and implementing standards, conventions and procedures.
Provide systems support and instructions to officers on-site and via the ICT Service Desk.
Assist operational units to evaluate and deploy new technology and techniques and to implement appropriate ICT policies and strategies.
Requirements
Previous experience of development, support and administration of complex housing systems
Knowledge of computer system problem solving, fault diagnosis and resolution
Evidence of continuing professional development
Experience of testing and documenting systems and processes
Experience of delivering excellent customer focused support
Experience of training or supporting users in the use of ICT Systems
Advanced knowledge of Microsoft Office Packages
Hybrid working with 2 days per week in the office
Right to work in the UK, visa sponsorship isn't available.
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
Salary ranges from £41,562 up-to £46,202 depending on experience
Social Housing Pension Scheme with up-to 10% employer contribution
28 days annual leave that increases with service plus bank holidays
Option to buy and sell annual leave
Training, development, and qualification opportunities
Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
Corporate health scheme membership
Access to an Employee Assistance Programme
Cycle to work scheme
Local gym membership discounts.
A team of trained Mental Health First Aiders who are available for colleagues to contact for support
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