Help Desk Dispatcher providing customer support by creating trouble tickets for user inquiries. Engaging with customers professionally to resolve issues via phone and email in a timely manner.
About the role
- Analyst focusing on IT Infrastructure responsibilities in Celestica's Taipei office. Ensuring reliability, performance, and security of IT operating environment.
Responsibilities
- Install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure.
- Monitor and upkeep the operating environments; respond to incidents & problems, deployment of new technologies.
- Design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware.
- Troubleshoot problems as reported by users, support Web access and telephony services, acquisition, replacement and decommissioning of related equipment, software and services.
Requirements
- 1 to 3 years of related experience
- Experience in similar job roles
- Strong customer service orientation
- Good analytical, troubleshooting and problem solving skills.
- Good communication (both oral and written) and documentation skills.
- In-depth knowledge of the Windows OS (server and client) and the desktop operating environment.
- Linux and other mainstream OS knowledge will be helpful.
- Fundamental knowledge of networking concepts
- Good knowledge of infrastructure service management & diagnostic tools and processes
- Good knowledge of end-point security management tools and processes.
Benefits
- Special arrangements can be made for candidates who need it throughout the hiring process.
- Inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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