Professional Services Engineer providing on-site services and remote support for video networking solutions. Involves installation, training, and troubleshooting in broadcast and media environments.
Responsibilities
Provide on-site installation of video networking equipment
Deliver operation and maintenance training to customers
Provide troubleshooting and repair of assigned equipment at the customer site
Provide solutions to customer issues
Produce simulations of customer reported issues and test various options to resolve the issue
Arrange for module exchange or repair of customer product
Enter service calls into CRM system accurately
Point of escalated complex technical issues
Requirements
Expert knowledge and hands-on experience with Broadcast Video systems and solutions.
Demonstrate expert knowledge of the technical broadcast market with focus on Audio/Video/Graphics processing with an automation ingest and playout focus.
Familiarity with Windows Server, SQL Server, Linux and VMWare
2+ years of experience in IP Network engineering role
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