About the role

  • Provide on-site installation of video networking equipment
  • Deliver operation and maintenance training to customers
  • Provide troubleshooting and repair of assigned equipment at the customer site
  • Provide solutions to customer issues
  • Produce simulations of customer reported issues and test various options to resolve the issue
  • Arrange for module exchange or repair of customer product
  • Enter service calls into CRM system accurately
  • Point of escalated complex technical issues

Requirements

  • Expert knowledge and hands-on experience with Broadcast Video systems and solutions.
  • Demonstrate expert knowledge of the technical broadcast market with focus on Audio/Video/Graphics processing with an automation ingest and playout focus.
  • Familiarity with Windows Server, SQL Server, Linux and VMWare
  • 2+ years of experience in IP Network engineering role

Benefits

  • Equal opportunity workplace
  • Affirmative action employer

Job title

Professional Services Engineer

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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