Hybrid Full-Service Reviewer, QA Specialist

Posted 16 hours ago

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About the role

  • Full-Service Reviewer performing estimate and documentation reviews for insurance claims. Collaborating with franchisees and carriers to support service level compliance and operational excellence.

Responsibilities

  • Complete accurate, timely estimate and documentation reviews through our main technology platforms
  • Focus on estimate, documentation, and commentary reviews for various job types including water, mold, fire, and more
  • Communicate with franchisees and insurance carriers to ensure requirements are met
  • Coach franchises on estimating and documentation performance
  • Support onboarding new team members and assist with technical claim inquiries

Requirements

  • High school diploma or GED
  • Bachelor’s degree or equivalent experience in insurance claims or related field
  • One plus years of experience with industry estimating/estimate review
  • Two plus years of experience with contracting and/or fieldwork for a given trade
  • Proficient use of a laptop and operating accessories
  • Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)
  • Subject matter expert-level knowledge and performance excellence within the insurance industry
  • Ability to independently problem solve, resolve conflicts, and manage priorities
  • Knowledge of estimating platforms; Verisk, CoreLogic, Symbility, and other estimating software
  • Must be able to pass required industry and company certifications on first attempt
  • Ability to reliably communicate with PDRI, independent franchises, and PDO offices via phone and email.

Benefits

  • Medical, Dental & Vision Benefits Offered
  • 401(k) matching
  • Opportunity for advancement
  • Training & development
  • Flexible work from home options

Job title

Full-Service Reviewer, QA Specialist

Job type

Experience level

Junior

Salary

$57,500 - $65,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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