Board Certified Behavior Analyst creating assessments and behavior plans for ABA programs. Supporting caregivers and collaborating with experienced BCBA team in hybrid role.
IA
Hybrid Trainer, Quality Control Analyst
Posted last month
About the role
- Trainer, Quality Control Analyst at iA Financial Group ensuring high standards in client interactions. Responsible for quality control processes, educational content development, and performance monitoring.
Responsibilities
- Act as a resource person to ensure the quality of team interactions with clients and partners
- Establish and apply a quality control process based on guiding principles
- Develop personalized action plans with customer service representatives
- Identify trends and improvement opportunities to enhance the training program
- Create and distribute educational content and capsules related to orientation and client experience
- Collaborate with assistant directors and team leaders to monitor performance and productivity
Requirements
- 2 to 5 years of experience in customer service in a contact center
- Degree in administration, insurance, or financial services (or any combination of relevant experience)
- Excellent knowledge of current Individual Savings and Retirement products and procedures (an asset)
- Proficient in Microsoft Office Suite
- Advanced level of English
- Advanced level of French
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Board Certified Behavior Analyst conducting assessments and supervising ABA programs. Supporting and training caregivers while collaborating with a team of experienced BCBAs.
Board Certified Behavior Analyst supporting ABA programs with a focus on assessments and training. Join BK Healthcare Management for a meaningful impact in a supportive environment.
Board Certified Behavior Analyst creating behavior plans and supervising ABA programs at BK Healthcare Management. Join our supportive team focused on flexibility and professional growth.
Board Certified Behavior Analysts making a meaningful impact in healthcare management. Conducting assessments, supervising programs, and training caregivers in ABA practices.
Board Certified Behavior Analyst providing assessments, training, and support within BK Healthcare Management. Focus on collaborating with BCBA team and supervising ABA programs for impactful outcomes.
Board Certified Behavior Analyst making impactful assessments and training with support from BK Healthcare Management. Join a team that values expertise and professional growth.
Board Certified Behavior Analyst conducting assessments, creating behavior plans, and supervising ABA programs while supporting caregivers and RBTs in the United States.
Board Certified Behavior Analyst role at BK Healthcare Management conducting assessments and supervising ABA programs. Collaborating with experienced BCBAs and supporting technicians to enhance client care.
Board Certified Behavior Analyst providing supervision and support in ABA programs. Conducting assessments, creating plans, and mentoring staff in a healthcare management setting.