Senior Due Diligence Analyst responsible for KYC onboarding and compliance processes in a hybrid working environment. Supporting the French business with expertise in AML policy requirements and relationship management.
IA
Hybrid Trainer, Quality Control Analyst
Posted 3 months ago
About the role
- Trainer, Quality Control Analyst at iA Financial Group ensuring high standards in client interactions. Responsible for quality control processes, educational content development, and performance monitoring.
Responsibilities
- Act as a resource person to ensure the quality of team interactions with clients and partners
- Establish and apply a quality control process based on guiding principles
- Develop personalized action plans with customer service representatives
- Identify trends and improvement opportunities to enhance the training program
- Create and distribute educational content and capsules related to orientation and client experience
- Collaborate with assistant directors and team leaders to monitor performance and productivity
Requirements
- 2 to 5 years of experience in customer service in a contact center
- Degree in administration, insurance, or financial services (or any combination of relevant experience)
- Excellent knowledge of current Individual Savings and Retirement products and procedures (an asset)
- Proficient in Microsoft Office Suite
- Advanced level of English
- Advanced level of French
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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