Commercial employee in damage and risk management at Auto Fleet Control. Involved in claims processing, internal projects, and customer communication in a hybrid working environment.
About the role
- Associate Insurance Advisor supporting commercial clients at HUB International. Engaging in customer service and insurance coverage management from our Burnaby office in Canada.
Responsibilities
- Deliver exceptional customer experience to internal and external customers
- Demonstrate good technical insurance knowledge of coverages
- Follow Hub Service Guidelines
- Demonstrate commitment to teamwork by supporting Account Executive/Account Manager and Marketer with all aspects of servicing commercial accounts
- Act as primary Customer Service Contact in the absence of Account Executive/Account Manager
- Respond to customer requests directly (or indirectly from Account Executive/Account Manager), submits information to appropriate insurance companies and binds coverage where appropriate
- Attend Critical Path meetings; follow up on action items required by Account Executive/Account Manager, Marketer or Servicer
- Prepare proposals, rate sheets, customer correspondence, certificates, and invoices as per agency standards
- Process all documentation according to Hub workflows
- Maintain accuracy of electronic files
Requirements
- Level 2 General Insurance License
- 2-3 years of insurance experience
- Excellent customer service skills
- Strong attention to detail and accuracy
- Thrives in a fast-paced environment
- Intermediate proficiency in Microsoft Word, Excel, and Outlook
- Typing speed of at least 55 wpm
Benefits
- Competitive compensation
- Company matching RRSP contributions
- Tuition financing and career-related training and development
- Customizable flexible benefits options for you and your family
- Mental and physical wellness initiatives
- A positive, collaborative and team-oriented environment
- Ongoing personal and career development
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M(
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