Retail Sales Associate driving sales in Verizon stores using technology and customer service skills. Engage with community and develop career in a fast - paced environment.
About the role
- Sales Coordinator overseeing group bookings and acting as liaison for various departments at HRI Hospitality. Engaging in marketing initiatives and coordinating social media efforts.
Responsibilities
- Point of contact for the sales office
- Coordinator and point of contact for group blocks
- Assign group leads from all lead channels to the appropriate sales/catering managers
- Ensure that all leads are entered into the on-property sales and catering software application
- Pull rooming lists for groups and managers upon request
- Schedule all in-house events and create BEOs (i.e. Town Hall Meetings, department meetings, etc.)
- Manage group commission by verifying and processing payment once approved by DOSM/DORM
- Run daily reports (transaction/ activities/ group in-house reader boards)
- Run weekly reports (BEO/resume/daily events) for all assigned hotels
- Personalize gift certificates and track in excel spreadsheet on the J-drive of certificate information, for trade outs, recovery, donations, and gifts certificates purchased by individuals
- Assist/Create group resumes for each Sales Manager at least 10 days before group arrival and ensure distribution to essential personnel for all assigned hotels
- Fill out amenity forms and amenity cards for groups and weddings and ensure delivery information is communicated to appropriate departments
- Order departmental supplies and maintain inventory
- Execute putting together sales kits or other hotel materials
- Create and maintain file folders for all the contracts in the sales/catering department
- Assist the digital services team with various marketing trends
- Support social media reputation management for OTAs and content implementation across digital channels
- Coordinate, develop, and execute social media content initiatives
- Support the development and execution of marketing campaigns for Brand and Content campaigns
- Help develop, manage, and update presentations and documents shared with internal and external partners
- Act as liaison to multiple departments and cross-functional partners across the organization
- Help schedule meetings, disseminate information, take notes as needed, and other ad hoc requests to support the team
- Other duties as assigned
Requirements
- High School Diploma (4-year college degree preferred)
- A minimum of one year of hospitality experience is desired
- Hotel sales systems knowledge preferred
- Previous customer service experience a bonus
- Front desk experience preferred
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Ability to deal with problems involving several concrete variables in standardized situations
- Must be able to multi-task
- Excellent oral and written communication skills
- Excellent organization skills
- Ability to manage time well, ability to prioritize and be flexible
- Ability to work well under pressure and meet deadlines
- Ability to manage outside departments and agencies
- Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills
- Comprehension of technical application of reservations system
- Detail-oriented
- Ability to upsell existing events
Benefits
- Equal Opportunity Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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