QA Engineer role ensuring product quality for Bamboo's fintech platform. Collaborating with teams and leading testing processes to enhance efficiency.
About the role
- Junior QA and Training Specialist tasked with defining guest experience standards and coaching teams. Involvement in quality programs to help deliver consistently outstanding results.
Responsibilities
- Set the vision for Guest Experience, define what “great” looks like, create clear standards, playbooks, rituals, and KPIs.
- Conduct interaction reviews across calls, emails, chats, tickets, as well as live task evaluations and pre-live reviews of new properties and processes. Use insights to enhance journeys, policies, and tools.
- Build clear, actionable reporting on quality, claims outcomes, and guest issues. Recommend and implement process changes, experiments, and product improvements.
- Run 1:1s and group sessions, deliver clear feedback, and design learning paths that strengthen judgement, ownership, and guest-first thinking.
- Develop knowledge bases, SOPs, onboarding and refresher training, calibration practices, and frameworks to keep quality consistent as we scale.
- Influence team structure, hiring, and performance strategy to ensure we deliver best-in-class experiences.
Requirements
- Experienced in leading or building teams in service-driven environments (hospitality, operations, guest services), with a proven track record of improving both performance and experience.
- Comfortable designing processes and systems from scratch, not just following existing playbooks.
- A natural coach and facilitator: able to inspire teams, give candid feedback, and make learning practical and engaging.
- Confident communicator in English, both written and verbal, with strong stakeholder presence.
- Tech-savvy and organised: confident using CRM and productivity tools, able to multitask and manage time effectively.
- Strategic yet hands-on: you can define a vision, then jump in to audit, train, or analyse yourself.
- Hospitality knowledge or Airbnb experience is a plus, but curiosity about guests, hosts, and service design matters most.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Software Quality Engineer focusing on Test Automation for product QA and Development teams. Involves scenario automation, team training, and agile participation based in Colombo, Sri Lanka.
Software Quality Engineer collaborating with teams to design performance test scenarios in Colombo. Involves training and updating product testing across agile sessions.
QA Tester ensuring product quality in a health tech scale - up. Collaborating with tech teams to improve testing processes and methodologies in an agile environment.
R&D Engineer focusing on test development for electronics at Hitachi Energy. Responsible for designing, implementing, and validating test solutions for advanced electronic products.
Supplier Quality Engineer ensuring quality of supplied components and products for Dentsply Sirona. Collaborating globally to optimize supplier relationships and processes while adhering to quality standards.
QA Technical Tester at Cigna Healthcare responsible for strategizing QA practices. Collaborating with teams to ensure quality delivery of products.
Lead Automation QA driving quality engineering strategy for Ventra's analytics platform built on Snowflake and Power BI. Collaborate with cross - functional teams to ensure data accuracy and reliability.
QA Engineer responsible for supporting testing activities of telephony software solutions at Saab, ensuring quality standards before deployment. Collaborating with development teams and influencing design decisions throughout product lifecycle.
QA Engineer supporting software testing and quality assurance for Saab's defense and security solutions. Collaborating with development teams to ensure product quality before deployment in critical environments.