IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- Network Infrastructure Analyst focusing on enhancing health service networks in Brazil. Responsible for managing connectivity and telecom solutions across multiple health hubs.
Responsibilities
- Support the IT Infrastructure environment with a focus on Networks and Telecom, handling incidents, service requests, corrective actions and connectivity-related improvements.
- Plan, control and execute Network and Telecommunications Infrastructure projects, ensuring scope, schedule and cost adherence.
- Serve as the technical interface with vendors for the support and deployment of solutions in: Data Networks, Telecommunications, and Connectivity.
- Ensure the reliability, availability and performance of IT services across all institutional HUBs and units, acting at a corporate level.
- Be responsible for the design, implementation and technological evolution of environments including: Networks (LAN/WAN), Wi‑Fi, Firewall, data links, Telephony, Access Control, and CCTV.
- Optical backbone and structured cabling (UTP).
- Manage and monitor strategic network and telecom infrastructure vendors.
- Implement improvements and structural changes to the technology architecture to raise the reliability level of the environments.
- Act proactively in resolving critical incidents related to connectivity and telecommunications.
Requirements
- Bachelor's degree required.
- Experience in the healthcare/hospital sector is a plus.
- Availability for occasional travel.
- Availability to work in a hybrid model (2 days on-site at Taquaral).
- Must reside in Campinas or the surrounding area.
- Experience in Network Infrastructure, Security and Telecom, including:
- Networking and Routing: OSPF, EIGRP, BGP, L2/L3 switches, VLANs, QoS and Link Aggregation
- Firewall (Fortinet): NAT, IPsec/SSL VPN, IPS/IDS, SSL/SSH inspection, DLP, HA, FortiManager and security policies
- Telecom: WAN links, LAN-to-LAN links, SD-WAN, VoIP, SIP Trunk, PBX and Contact Center
- Cabling: Optical, UTP CAT6, certification and physical infrastructure
- Wireless: 802.1x, RADIUS, WPA2/WPA3, 2.4/5 GHz, MIMO and Wi‑Fi 6
- Desired certifications:
- CCNA | Fortinet NSE 4 or 5 | FCP (or similar) | Huawei HCIA | ITIL | COBIT
Benefits
- Food and meal allowance – Multibenefits Card (Pluxee/Sodexo)
- Transportation allowance or parking (per company policy)
- Health plan – 2Care Vera Cruz, extendable to dependents
- Dental plan (Amil Dental), extendable to dependents and additional family members
- Childcare assistance for HC mothers
- Life insurance
- Wellhub (Gympass), extendable to dependents
- Partnership with SESC, extendable to dependents and additional family members
- Training platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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