Enterprise Data Architect supporting design and optimization of large - scale data engineering and analytics solutions. Collaborating with teams to translate data requirements into scalable, secure, compliant solutions.
About the role
- Technical support role ensuring reliability of blue light network services through incident resolution and collaboration with teams. Resolving technical issues in the Data Networks team for Managed Services Contract.
Responsibilities
- Resolve complex technical issues escalated from second line, delivering timely and effective outcomes for the customer.
- Investigate and troubleshoot unfamiliar issues, applying technical expertise to identify root causes and sustainable solutions.
- Manage and prioritise your workload to meet key performance indicators, while supporting lifecycle management and security vulnerability remediation across the network estate.
- Contribute to continuous improvement initiatives and maintain up-to-date knowledge of BT products, solutions and industry developments through ongoing professional development.
- Deliver an effective, innovative and ISO20K-compliant service that meets contractual commitments and evolving customer needs.
Requirements
- You must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.
- A customer-focused approach, with a commitment to delivering proactive, high-quality service and taking ownership of actions and outcomes.
- Experience working collaboratively across cross-functional or virtual teams, with the ability to build positive relationships at all levels and communicate technical information clearly to non-technical audiences.
- Experience in at least two of the following: Cisco networking (including CCNA or working towards), network security, wireless networking, Cisco Prime/ISE/DNAC, or SolarWinds.
- Ability to produce clear technical documentation, alongside knowledge of EMS products, customer IT systems and applications.
- Experience working with ITIL processes, including supporting process training or briefings, monitoring performance and compliance, and contributing to process reporting.
Benefits
- 10% on target annual bonus
- BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
- X4 Salary Life Assurance
- Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
- 25 days annual leave (not including bank holidays), increasing with service
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks paid carer’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes
- Discounted broadband, mobile and TV package, including 50% off EE mobile pay monthly or SIM only plans
- Access to 100’s of retail discounts including the BT shop
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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