Hybrid Senior Product Manager

at Helcim

• Job title: Senior Product Manager
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Calgary, Canada

About the role

• Senior Product Manager on Helcim's Software Apps team shaping the payment systems roadmap. Overseeing product lifecycle from ideation to launch ensuring seamless payment experiences.

Responsibilities

• Own and champion the product roadmap for our core payments platform, aligning it with the overall company goals and objectives.
• Translate user needs and business requirements into a prioritized backlog of features and enhancements for our payment systems.
• Manage the product backlog, ensuring it is constantly refined, updated, and reflects the current priorities of the core payments team.
• Collaborate with engineering, design, and other cross-functional teams to estimate, plan, and deliver on the roadmap.
• Provide mentorship and guidance to more junior teammates and create a radius of impact that extends across teams.
• Ensure timely delivery and continuous improvement of our payment processing systems through effective roadmap execution.
• Stay abreast of industry best practices and emerging technologies in the payments space, proactively identifying opportunities to incorporate them into the roadmap.
• Maintain a deep understanding of the competitive landscape and identify opportunities to differentiate our payment offerings.
• Manage the entire product lifecycle for your area, including research, design, development, and launch within the core payments domain.
• Oversee the implementation of product initiatives from ideation to launch, ensuring timely delivery and successful adoption.
• Identify, build, and monitor key performance indicators (KPIs) to track product performance, identify areas for optimization, and measure the success of initiatives.
• Analyze user behavior, conduct market research, and leverage data-driven insights to inform roadmap and backlog prioritization.
• Serve as a liaison between the development team and internal/external stakeholders, ensuring clear communication and alignment around the roadmap and backlog.
• Communicate effectively with stakeholders across all levels of the organization, providing clear and concise updates on product progress, challenges, and opportunities.

Requirements

• 6+ years of relevant product management experience, with a strong focus on customer facing software, ideally in payments.
• Experience with agile development methodologies, roadmap planning tools, and backlog management systems.
• Proven ability to define and manage a product roadmap that delivers impactful payment solutions.
• Strong analytical and problem-solving skills, with the ability to use data to inform product decisions.
• Excellent communication and interpersonal skills, both verbal and written, with the ability to build strong relationships with stakeholders at all levels.
• A deep empathy for users and a customer-centric approach to product development.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Bachelor’s degree in a relevant field (e.g., business, computer science, engineering).

Benefits

• Health and dental benefits: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more.
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.
• Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).
• Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.
• Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.
• Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.