Continuous Improvement Engineer driving operational excellence at Tenneco’s Waupun facility. Leading efficiency projects and process improvements in manufacturing operations.
About the role
- Senior Forward Deployed Engineer at Harvey embedding with enterprise customers to implement AI-driven workflows. Fast-paced role driving innovative solutions through close collaboration with clients.
Responsibilities
- Embed with customers to map out workflows, de‑risk constraints, and define crisp success metrics for custom builds.
- Design → prototype → productionize custom workflows: customize knowledge sources and retrieval pipelines, tool use/agents, prompts, and guardrails; then harden them for reliability, observability, and scale.
- Integrate workflows with clients systems (DMS, KM, ticketing, identity/SSO) and data sources; standing up secure connectors to the rest of the Harvey platform.
- Build and maintain evals & harnesses that capture real‑world quality on a client-by-client basis, wiring those signals into iteration loops and model choices.
- Operationalize adoption: run training, write crisp runbooks, and hand-off durable playbooks to customer champions—and to Harvey product/eng—so wins scale beyond one account.
- Surface field patterns (recurring prompts, tools, workflows, failure modes) that inform platform capabilities and future product bets.
Requirements
- 5+ years building and operating production software with meaningful 0→1 ownership and the ability to operate under ambiguity.
- Experience building LLM‑powered applications (retrieval, tools/agents, structured outputs, prompt/runtime safety) and taking them to production.
- Comfort working directly with customers—from scoping ambiguous problems to shipping, integrating, training, and iterating on adoption.
- Practical experience with evals (designing task suites, pipelines, and dashboards that reflect user quality); you use evals to drive model/product decisions.
- Clear, concise communication; low‑ego collaboration; appetite for in‑person pairing with teammates and customers in NYC.
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
- Offers Equity
- Offers Bonus
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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