Forward Deployed Software Engineer engaging directly with customers to support enterprise solutions. Balancing hands-on interaction and internal collaboration for secure deployments.
Responsibilities
Participate in end‑to‑end delivery of enterprise customer solutions, supporting engagements from requirements and discovery through deployment and adoption.
Serve as a technical advisor by translating customer business needs and ambiguous challenges into clear, incremental, and deployable solution requirements.
Own the project execution lifecycle for customer engagements, including requirements gathering, milestone definition, task breakdown, dependency tracking, and delivery coordination.
Support the technical lifecycle of customer implementations, including solution design, configuration, integration, deployment, and post‑deployment stabilization.
Engage directly with customers during implementation phases—including onsite participation—to support successful delivery, adoption, and operational readiness.
Design and support secure, scalable, and reliable software solutions appropriate for enterprise environments.
Collaborate closely with Sales, Customer Success, Engineering, and Product teams to ensure aligned execution and predictable delivery outcomes.
Assist with triage and resolution of technical or delivery issues in coordination with internal stakeholders.
Advocate for customers by capturing implementation insights, product feedback, and feature requests and relaying actionable input to Product and Engineering teams.
Maintain delivery standards related to solution quality, documentation, deployment readiness, and adherence to enterprise security and compliance practices.
Requirements
3+ years in a software, solutions, or customer‑facing technical role.
Background supporting enterprise software delivery or implementation projects.
Working knowledge of project management practices, including requirements definition, milestone planning, and delivery coordination.
Proficiency with APIs, cloud platforms, and modern SaaS architectures.
Hands‑on development of frontend components using React and TypeScript, integrated with backend services.
Capability designing and implementing secure backend APIs using Python (e.g., Flask, Pydantic, Pyright, or similar frameworks).
Familiarity with LLMs, GenAI workflows, agent frameworks, or MCP concepts preferred.
Strong customer‑facing communication skills, comfort working in structured delivery environments, and willingness to travel 40–50%.
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