Process Manufacturing Engineer developing and implementing PCB manufacturing systems at TTM Technologies. Focused on improving manufacturability and collaborating with customers and suppliers.
About the role
- Customer Support Engineer supporting Gas Power assets in Europe, focusing on technical resolutions and customer experience. Collaborating with engineering teams and managing customer relationships.
Responsibilities
- Support of installed base with special focus on Europe 9HA customers including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration.
- Maintenance of fleet data, outage management.
- Respond to customer requests using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
- Escalate issues as required, act as the liaison between the field, Product Support, Monitoring & Diagnostics, Performance, Repair, Application and design engineering teams within the engineering community to drive technical resolution, to help identify and drive corrective actions to minimize fleet risk and enhance fleet reliability in Europe.
- Establish, maintain, and develop relationships to understand customer's operational model and their technical expectations.
- Regular communication with multiple levels within the customer organization as well as travel to the customer sites will be required.
- Lead customer technical meetings to share technical risks identified in the fleet, fleet performance, communicate engineering recommendations and customer specific technical solutions to enhance their asset reliability and availability.
- Provide technical support during unplanned/forced outages to enhance customer experience and meet their availability goals.
- Provide Service ITR teams with technical support for sales and proposal activities, in collaboration with the Application Engineers and Sales Account Leaders.
- Be actively engaged in outage planning/execution and support outage productivity improvements.
- Work closely with Monitoring and Diagnostic team to analyze plant operations, identify, and drive improvements to their asset performance.
- Program management, root cause analysis activities for product technical issues.
- Interface with M&D, Product-Line, System and Design Engineering teams.
- Provide technical leadership to personnel supporting the project or assigned to resolve technical issues.
- Prepare technical presentations for GEV Leaders and our Gas Power customers in Europe to ensure proactive and timely communication of significant issues or upcoming fleet issues.
- Provide engineering leadership and technical guidance for all new unit installations during the commissioning phase to meet safety, quality, and timeliness goals.
Requirements
- Bachelor or Master of Science in Mechanical, Aerospace or Electrical Engineering.
- Relevant experience in the Gas Power Energy Sector
- Relevant experience with Power Plant engineering, field service, customer support, or operations and maintenance preferably HDGT, Steam or Generator
- Able to lead Lean transformation
- Excellent communication/presentation skills
- Fluent written and spoken skills in English.
- French and/or German languages will be an advantage
Benefits
- Relocation Assistance Provided: No
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Process Engineering Manager at TTM Technologies leading technical direction and engineering oversight. Responsible for design robustness and manufacturability to meet project milestones and quality standards.
Senior APQP Engineer overseeing advanced product quality planning processes for mechatronic products at Interroll. Leading cross - functional teams to ensure high product and process quality from concept to production.
Senior Systems Mission Engineer supporting National Security Space systems at Aerospace. Provide engineering expertise across multiple acquisition programs for mission integration and interoperability.
Fire Pump Engineer focusing on diesel - driven pump systems across the Midlands, ensuring compliance and reliability. Join Johnson Controls, working within a supportive collaborative environment.
Designing and developing secure, policy - driven enterprise browser features for a global fintech leader. Collaborating with security architects and platform engineers to enhance system integrations and performance.
Automotive engineer developing solutions for autonomous vehicles and electric mobility. Join Expleo to optimize performance and sustainability through innovation.
Supplier Quality & Development Engineer enhancing supplier quality management processes at Hitachi Energy. Collaborating cross - functionally to ensure compliance with standards in manufacturing.
Supplier Quality & Development Engineer developing and maintaining supplier quality processes at Hitachi Energy. Collaborating with teams to ensure compliance and elevate supplier performance standards.
Supplier Quality & Development Engineer developing and maintaining supplier quality management processes at Hitachi Energy. Collaborating with teams and ensuring compliance with quality standards.