Senior Business Systems Analyst at Blue Cross NC providing support on CareRadius configurations and SQL builds. Involved in defining requirements, business functional design, and coordination with IT.
About the role
- Lead Systems Engineer managing stability, security, and resilience of hybrid systems at Gentrack. Requires expertise in Microsoft environments and mentoring a small team.
Responsibilities
- Serve as ICT Site Lead for London and senior technical authority for UK & EMEA
- Own platform stability, resilience, and service continuity
- Act as Tier-3 escalation lead for high-impact incidents
- Provide L2/L3 ownership and regional escalation authority for UK & EMEA
- Strengthen escalation pathways between global L1 and engineering
- Reduce repeat incidents through automation, optimisation, and documentation
- Operate within ITIL/ITSM frameworks using Jira Service Management
- Design, optimize, and maintain Microsoft server environments, ensuring security hardening, lifecycle governance, and performance resilience
- Maintain security, patching, compliance, and lifecycle management
- Oversee enterprise storage, backup, and disaster recovery capabilities
- Lead DR testing and maintain recovery readiness
- Provide technical oversight for LAN, WAN, Wi-Fi, and site systems
- Support AV and collaboration technology
- Mentor and prioritise workload for 1–2 Systems Engineers
- Drive engineering standards and operational excellence
Requirements
- Strong hands-on experience with on-prem Microsoft server environments.
- Expertise in Active Directory, Windows Server, Group Policy, and core Microsoft services.
- Experience managing storage, backup, and disaster recovery platforms.
- Solid knowledge of virtualisation platforms (VMware / hypervisors).
- Working knowledge of enterprise networking (LAN, WAN, Wi-Fi).
- Hands-on experience with Jamf and Microsoft Intune.
- Strong working knowledge of Jira Service Management.
- Good understanding of ITIL / ITSM, particularly escalation and problem management.
Benefits
- Personal growth – in leadership, commercial acumen and technical excellence
- To be part of a global, winning high growth organization – with a career path to match
- A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
- A competitive reward package that truly awards our top talent
- A chance to make a true impact on society and the planet
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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