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Hybrid Unified Communication SME Engineer
Posted last month
About the role
- Unified Communication SME Engineer providing engineering support for video services integration in DoD. Remote and onsite work in Maryland and Virginia with a focus on system capabilities and compliance.
Responsibilities
- Provide comprehensive engineering support for video components within UC, encompassing IP Video and integration with legacy UC services and endpoints
- Develop robust System Capacity Expansion Plans and collect performance metrics to ensure optimal system performance and scalability
- Ensure all architectures and designs comply with current DoD directives and guidelines, especially for classified networks, providing continuing security engineering support
- Offer strategic logistics support and recommend specific configurations to enhance system functionality
- Implement and validate final hardware and software configurations while maintaining up-to-date System Engineering and Functional Requirements documentation
- Provide expert analysis, design, integration, and testing support for Unified Communication solutions
- Perform performance and quality assurance checks on UC telecommunications design, voice and video networking elements, and end-user peripherals
- Design solutions for various cloud deployment models (IaaS, PaaS, SaaS) optimizing the essential characteristics of cloud computing
- Analyze customer requirements, assess design/technology alternatives, and facilitate discussions with stakeholders to propose and implement effective solutions.
Requirements
- 10 + years of related experience
- Security Clearance level: Active DoD Secret
- Certification: IAT II Level Certification (i.e. Security+ CE, or equivalent)
- Education: BA/BS in Computer Science or related field
- Technical Skills: UC Networking Expertise: 3+ years in real‑time communications (VoIP/Video) with deep SIP/SDP/RTP/SRTP/TLS expertise
- IT Principles and Techniques: Strong grasp of information technology principles, methods, and associated hardware/software
- Domain Expertise: Experience with integration and/or management of classified voice and video systems
- Support Skills: Extensive support knowledge in DNS, certificates/PKI, TLS, signaling/media, AD, PowerShell, APIs/REST, Network/FW, and h.323/SIP
- Advanced Troubleshooting: Proven troubleshooting across signaling/media layers using call traces and packet captures (Wireshark/tcpdump)
- Customer Service: Superior customer service skills, essential for engaging with diverse stakeholder groups and ensuring system reliability and user satisfaction.
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Health Savings Accounts
- Medical plan options
- Dental plan options
- Vision plan
- Vacation
- Sick and personal time
- Holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
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