Unified Communication SME Engineer providing engineering support for video services integration in DoD. Remote and onsite work in Maryland and Virginia with a focus on system capabilities and compliance.
Responsibilities
Provide comprehensive engineering support for video components within UC, encompassing IP Video and integration with legacy UC services and endpoints
Develop robust System Capacity Expansion Plans and collect performance metrics to ensure optimal system performance and scalability
Ensure all architectures and designs comply with current DoD directives and guidelines, especially for classified networks, providing continuing security engineering support
Offer strategic logistics support and recommend specific configurations to enhance system functionality
Implement and validate final hardware and software configurations while maintaining up-to-date System Engineering and Functional Requirements documentation
Provide expert analysis, design, integration, and testing support for Unified Communication solutions
Perform performance and quality assurance checks on UC telecommunications design, voice and video networking elements, and end-user peripherals
Design solutions for various cloud deployment models (IaaS, PaaS, SaaS) optimizing the essential characteristics of cloud computing
Analyze customer requirements, assess design/technology alternatives, and facilitate discussions with stakeholders to propose and implement effective solutions.
Requirements
10 + years of related experience
Security Clearance level: Active DoD Secret
Certification: IAT II Level Certification (i.e. Security+ CE, or equivalent)
Education: BA/BS in Computer Science or related field
Technical Skills: UC Networking Expertise: 3+ years in real‑time communications (VoIP/Video) with deep SIP/SDP/RTP/SRTP/TLS expertise
IT Principles and Techniques: Strong grasp of information technology principles, methods, and associated hardware/software
Domain Expertise: Experience with integration and/or management of classified voice and video systems
Support Skills: Extensive support knowledge in DNS, certificates/PKI, TLS, signaling/media, AD, PowerShell, APIs/REST, Network/FW, and h.323/SIP
Advanced Troubleshooting: Proven troubleshooting across signaling/media layers using call traces and packet captures (Wireshark/tcpdump)
Customer Service: Superior customer service skills, essential for engaging with diverse stakeholder groups and ensuring system reliability and user satisfaction.
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