Inpatient Financial Counseling Specialist providing benefit education and validating patient liabilities at Ensemble Health Partners' facility. Performing tasks ensuring regulatory compliance and patient engagement in collections.
About the role
- Conseiller clients handling personal insurance needs for GAN Assurances. Engaging with clients, managing claims, and providing tailored insurance solutions.
Responsibilities
- Welcome clients through all communication channels: in the branch, by phone or by email.
- Handle clients' needs: identify and assess their expectations, present GAN Assurances, and promote and sell the agency's insurance offerings.
- Manage client files autonomously: prepare tailored quotes, issue insurance contracts, collect, follow up, verify and remind for administrative documents and signatures.
- Develop client portfolios through commercial activities and multi-product sales: business follow-ups and additional sales.
- Manage and monitor claims: open claims notifications, coordinate experts, collect supporting documents and perform follow-ups, and support clients throughout the claims process.
- Actively participate in agency life: liaise with the insurer, manage supplies, and handle the agency's administrative tasks (mail, archives, etc.).
Requirements
- Hold a diploma (minimum BAC+2) and/or have solid initial professional experience in an insurance or banking environment serving individual clients.
- Demonstrate rigor, high standards and autonomy in all circumstances.
- Excellent interpersonal skills to build and maintain relationships with clients.
- Curious by nature with the ability to take initiative.
- Enjoy working in a team with cohesion and good communication.
Benefits
- Supplementary health insurance covered at 95% by the employer for the employee and eligible dependents
- Parking space
- A training program on GAN Assurances products and processes delivered remotely and in person by the company
- Discounts on GAN Assurances products
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