Retail Sales Associate driving sales in Verizon stores using technology and customer service skills. Engage with community and develop career in a fast - paced environment.
About the role
- After-Sales-Specialist providing technical support for customer service systems and managing spare parts selection and logistics. Coordinating repairs and service operations along with documentation and customer contact.
Responsibilities
- Technical support and handling of after-sales services for passenger information systems
- Identification and selection of suitable spare part components
- Analysis of fault patterns and assessment of possible causes
- Coordination of repairs, replacement units and service deployments
- Spare parts management including demand forecasting, inventory allocation and pricing
- Preparation of quotes and orders as well as complete order processing in SAP
- Documentation of complaints/issues in JIRA Service Desk
- Support with inventory counts, quality reviews and process optimizations
- Maintaining customer contacts and occasional deputizing for the Head of After Sales Service
Requirements
- Completed commercial or technical vocational training with technical understanding of electronics, IT systems or mechatronics
- Good knowledge of electronic components such as power supplies, CPU boards and displays
- Experience in spare parts or service handling for technical products is an advantage
- Knowledge of logistics and warehousing processes
- Confident user of MS Office and SAP
- Ability to analyze fault descriptions
- Structured, independent and solution-oriented way of working
- Strong communication and negotiation skills
- Very good German and English skills, both spoken and written
Benefits
- An interesting working environment in a future-oriented company
- Long-term job security
- Opportunities for professional development
- Structured onboarding with support from colleagues
- Flat hierarchies and short decision-making paths
- Convenient road access for commuters
- Lively company culture with after-work events
- Employee discount program for a wide range of services and products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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