After-Sales-Spezialist für Ersatzteile und Kundenbetreuung im Technologiekonzern Funkwerk in Karlsfeld. Technische Betreuung, Ersatzteilmanagement und Kundenkommunikation sind zentrale Verantwortungen.
Responsibilities
Technical support and handling of after-sales services
Identification and selection of suitable spare part components
Analysis of fault patterns based on customer descriptions
Coordination of repairs and service calls
Spare parts management including demand forecasting and order planning
Preparation of quotes and orders in SAP
Documentation of complaints in JIRA Service Desk
Support with inventory counts and quality rounds
Maintenance of customer contacts
Requirements
Completed commercial or technical training
Strong technical understanding, ideally in electronics, IT systems, or mechatronics
Good knowledge of electronic components such as power supplies, CPU boards, displays
Experience in spare parts or service handling of technical products is an advantage
Knowledge of logistics and warehouse processes
Confident use of MS Office and SAP
Ability to analyze fault descriptions
Structured, independent and solution-oriented way of working
Strong communication skills and negotiation confidence when dealing with customers
Excellent written and spoken German and English
Benefits
Interesting working environment in a forward-looking company
Long-term secure employment
Varied and challenging tasks
Structured onboarding
Opportunities for professional development
Flat hierarchies and short decision-making paths
Convenient road access
Lively company culture
Joint after-work events
Special employee discount program
Attractive compensation
Job title
After-Sales Specialist, Spare Parts, Customer Support
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