Hybrid Senior Manager, Engineering

at Five9

• Job title: Senior Manager, Engineering
• Job type: Full Time
• Experience level: Senior
• Salary: $133,000 - $391,500 per year
• Degree requirement: No Education Requirement
• Tech skills: Cloud, Google Cloud Platform, Microservices, React
• Location requirements: Hybrid, San Ramon, United States

About the role

• Senior Manager of Engineering leading a team at Five9 responsible for CRM integration and API expansion. Requires extensive experience in software development and team leadership.

Responsibilities

• Mentor staff to develop their full potential with 1:1’s, appraisals, training, career development, recruitment, and performance in accordance with company practices.
• Work with Product team, and scrum teams to make sure the backlogs are properly groomed, requirements are defined and delivery of product using our cloud train best practices.
• Perform code reviews, guide software architecture and technical decisions.
• Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLI's, developing metrics to measuring as such and maintaining for all the services.
• Measure team performance and results to drive focus and inspire top performance.
• Report on progress of schedules and tasks to senior leadership and program management.
• Develop and manage collaborative relationships with vendors for utilized components and/or services.
• Participate in on-call escalation rotations for provided services.

Requirements

• 10+ years of industry experience with 2-4 years as leading teams to deliver customer facing products.
• Experienced in leading, coaching, and mentoring Software Development teams and delivering high quality software together with them.
• Effective communication (verbal, writing and presentation) and leadership skills are essential.
• Experience in developing software in cloud (GCP), microservices architecture is a must.
• Experience of developing UI software, knowledge of modern UI frameworks and technologies: React, micro frontends.
• Work with Architecture team and senior staff to set technical direction of team.
• Self-motivated, strong sense of accountability, good team player, able to handle multiple tasks at once and work independently with minimal supervision.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.