Senior IT Services Engineer managing critical incidents and leading IT projects for hybrid environments. Ensuring service quality and implementing automation to enhance IT support efficiency.
About the role
- Engineer providing managed IT services and problem-solving for clients in California. Focused on relationship management and customer satisfaction through technical solutions in a hybrid work environment.
Responsibilities
- Maintain existing relationships through proactive engineering and problem-solving to generate revenue.
- Deliver Best in Class customer service to uphold raving fan culture.
- Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
- Provide timely resolutions of system and/or application problems and follow through to completion.
- Assist in documentation and training to enhance client experience.
- Manage, review, and oversee IT initiatives and special projects.
- Design and prepare quotes for technology solutions, adhering to the client’s budget.
- Install, configure, and maintain network elements, computer systems and other related equipment.
- Document daily work through ConnectWise ticketing system.
- Participate in the on-call rotation with team.
- Provide desk engineering services.
- Perform other duties as assigned.
Requirements
- Qualifications could Include but is not limited to: Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
- Windows Server 2008, 2012, 2016 and 2019
- Cloud Solutions (Azure, AWS)
- Proficiency in Active Directory
- Desktop support and user support
- Windows Client Operating Systems (Window 7, 10)
- PSA or RMM experience
- Certifications: MCSA, MCP, A+, Network+, CCNA, Security+
- VCP (recent certification or recertification)
Benefits
- Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
- Options include, PPO, HDHP, HMO and ACO
- Multiple carrier options
- FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
- $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
- Paid holidays
- Paid time off
- Paid sick leave
- Flexible “hybrid” work environment
- Retirement plan (401K)
- Professional training & development opportunities
Job title
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