About the role

  • Maintain existing relationships through proactive engineering and problem-solving to generate revenue.
  • Deliver Best in Class customer service to uphold raving fan culture.
  • Analyze, troubleshoot, and resolve complex technical problems both onsite and remote.
  • Provide timely resolutions of system and/or application problems and follow through to completion.
  • Assist in documentation and training to enhance client experience.
  • Manage, review, and oversee IT initiatives and special projects.
  • Design and prepare quotes for technology solutions, adhering to the client’s budget.
  • Install, configure, and maintain network elements, computer systems and other related equipment.
  • Document daily work through ConnectWise ticketing system.
  • Participate in the on-call rotation with team.
  • Provide desk engineering services.
  • Perform other duties as assigned.

Requirements

  • Qualifications could Include but is not limited to: Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
  • Windows Server 2008, 2012, 2016 and 2019
  • Cloud Solutions (Azure, AWS)
  • Proficiency in Active Directory
  • Desktop support and user support
  • Windows Client Operating Systems (Window 7, 10)
  • PSA or RMM experience
  • Certifications: MCSA, MCP, A+, Network+, CCNA, Security+
  • VCP (recent certification or recertification)

Benefits

  • Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
  • Options include, PPO, HDHP, HMO and ACO
  • Multiple carrier options
  • FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
  • $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
  • Paid holidays
  • Paid time off
  • Paid sick leave
  • Flexible “hybrid” work environment
  • Retirement plan (401K)
  • Professional training & development opportunities

Job title

Engineer

Job type

Experience level

Mid levelSenior

Salary

$45,000 - $50,000 per year

Degree requirement

Associate's Degree

Location requirements

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