Disability Management Consultant at Finning, supporting employees through health-related events and ensuring compliance with disability management legislation.
Responsibilities
Manage complex disability cases (occupational and non-occupational) including short- and long-term disability, workplace injuries, substance-related files, accommodation requests, and other medical leaves from initiation to resolution
Consult and educate stakeholders on processes and legislation (privacy, Human Rights, Duty to Accommodate, workers’ compensation)
Develop, improve and follow relevant policies and best practices to enhance disability management programs
Provide expert consultation on Duty to Accommodate, Human Rights, privacy legislation, disability best practices, workers’ compensation processes, and internal policies
Lead the coordination and communication between internal stakeholders and external providers to ensure aligned expectations, timely updates, and effective case progression
Identify process gaps and contribute to ongoing improvement by refining procedures, policies, tools, and best practices used within the disability management program
Collaborate on and contribute to strategic initiatives and project work related to disability management, employee well‑being, and organizational practices
Prepare written submissions for WCB appeals, cost relief requests, legal inquiries, and other external information requests ensuring accuracy, clarity, and compliance
Maintain accurate, confidential case files and documentation to ensure compliance with legislation, insurer requirements, and internal standards.
Requirements
Post-secondary education in a relevant field
Minimum 7 years of broad disability management experience
Professional designation and/or industry-specific training
Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC) or related professional designation is an asset
Experience in a unionized environment
Strong stakeholder management and communication skills (written and verbal)
Expertise in interpreting medical reports and creating return-to-work plans
Conflict resolution and negotiation abilities
Comprehensive knowledge of disability management principles, WCB legislation, STD/LTD administration, and accommodation processes
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