IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- IT Administrator managing IT infrastructure and supporting end users in a dynamic tech company. Focused on performance, security, and team collaboration.
Responsibilities
- End user support, onboarding/offboarding, etc.
- Upgrading, installing, and configuring new hardware and software to meet company objectives
- Monitoring and maintaining Microsoft/Office 365 Infrastructure
- Network & Firewall administration
- Troubleshooting issues and outages
- Implementing security protocols and procedures to prevent potential threats
- Documenting processes, as well as backing up and archiving data
- Building an internal wiki with technical documentation, manuals and IT policies
- Keeping up to date with advancements and best practices in IT administration
- Good communication skills and excellent team player
Requirements
- At least 2-3 years of experience as a System Administrator, Network Administrator or in a similar role
- Extensive experience with IT operating systems (Windows, Linux, macOS), networks, and related technologies
- Solid knowledge of best practices in IT administration of Microsoft/Office 365 Infrastructure and System Security
- Knowledge of system security (e.g. Antivirus, F/W) and data backup/recovery is a plus
- Professional certifications (Microsoft O365)
- Exceptional leadership, organizational and time management skills.
- Resourcefulness and problem-solving aptitude
- Excellent interpersonal and communication skills
- Atlassian tool administration knowledge on JIRA and Confluence is a plus
- Fluency in English is mandatory.
Benefits
- Working in a dynamic and fast-growing Technology Company with recognized partners.
- Opportunity to work in a diverse environment with talented colleagues.
- Competitive remuneration package.
- Private Health Insurance.
- Training & Development.
- Flexible Working Environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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