Governança Analyst position in a bank focusing on digital solutions for clients. Engaging in IT service methods and ensuring adherence to practices and regulations.
Responsibilities
Execute Governance and ITSM activities in accordance with the adopted methodology and industry best practices.
Serve as the guardian of IT service best practices, recommending controls, assessing improvements and monitoring (through metrics and indicators) adherence to policies, internal documents, roles and responsibilities.
Manage processes and activities related to the design, creation, delivery and support of IT services, maintaining alignment with the strategic objectives of IT Governance.
Promote continuous improvement according to best practices, fostering the advancement of IT Governance maturity.
Conduct assessments of the Service Value System (SVS), evaluating Guiding Principles, Governance, the Service Value Chain, practices and continual improvement in accordance with the guiding principles of industry frameworks.
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